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Manage the operational functions of the Office of Undergraduate Admissions with a focus on customer service. In conjunction with the Director, Admissions Operations and the Coordinator of Applicant Relations, manage the receipt of inquiries, inquiry responses, application processing and the communication of all admissions decisions as well as numerous follow-up recruitment mailings and electronic communications to both prospective students and applicants. Ensure that department goals are met. Develop and implement internal and external policies and procedures. Train staff on University, Division, and Departmental customer service standards to ensure excellence in all customer interactions. Help to gauge the effectiveness of current operations and recommend enhancements to the Director. Participate in the long-term strategic planning of the department. Serves as the secondary liaison with various University departments including the Office of the Registrar, Bursar, and Financial Aid to ensure necessary applicant information is provided and to resolve problems. Collaborate with Marketing, Communications, and Visitor Relations team to provide and maintain operations focused digital content. Attend local and national conferences to learn about and present on best practices in university admission operations.
The Assistant Director of Special Projects will be the key point person for several faculty- and Dean’s Office-driven special projects and initiatives. Working closely with NYU Wagner’s Chief of Staff, the Assistant Director will project manage all aspects of a docket of special projects with various timelines and lifespans. The Assistant Director will be the administrative lead for these special projects with responsibilities including: project management; event planning and execution; promotions, web, and social media management; and oversight of all associate budgetary details.
**This position is supported by external funds and is fixed-term for 5 years with the opportunity for extension.***
The Financial Analyst I will administer and provide financial management support for the various budgetary, financial, and administrative functions of the Provost Fiscal Affairs team. This role will have a wide range of essential financial management and administrative responsibilities, including preparing financial reports and financial analyses; managing, reviewing, and approving financial transactions on behalf of the organization. Analyst to provide day-to-day financial administration and management support, including preparation of monthly financial analysis, budget preparation and reconciliation, and forecasting. Serve as a resource to the Provost community on financial and administrative matters by managing financial business processes for departments and interpreting NYU policy for the various units. Implement and assist with developing internal control procedures; provide analyses for the annual budget process.
Manage day-to-day activity of assigned clinics, ensuring patient records are completed, encounter forms are tracked for billing, and fees are collected; develop new office guidelines and procedures; ensure patient care is delivered in a timely and appropriate manner; collaborate with dental students and faculty to resolve patient problems; authorize special payment arrangements and approve discounts; supervise staff, and administer budgets.
The manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer (patients, students, etc.) experience. Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, staffing utilization, and low call handling time. A commitment to excellence demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills and morale. The manager effectively manages the Telephone Service Centers ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increased use of resources and adaptation of new techniques to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall college operational targets as well as the daily business decisions. The manager of the Telephone Service Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The manager will continuously engage in leading and inspiring the team in developing and documenting best practices in the performance of all duties and responsibilities.
Provide advising throughout the financial aid process to prospective, new and current students and their families. Provide positive direct client services to students, by ensuring compliance with federal, state, and university aid application processes. Help inform and problem solve for students to enable them to fund their NYU education. Educate students on the steps and impacts of their financial aid during and after graduation.
The Institute of French Studies at New York University is seeking a dedicated Administrative Aide II to perform a wide range of clerical, secretarial and general office duties including those of a confidential nature. Prioritize office activities and delegate work to student and/or casual employees. Respond to inquiries displaying a comprehensive knowledge of the departmental offerings and policies. Interact with the prospective faculty and act as NYU contact/liaison. Interact with University personnel including those at the senior level regarding specific issues and problems. Customize and/or compose letters in response to requests for information. Perform general word processing duties utilizing intermediate to advanced-level functions. Modify and/or create databases and complex spreadsheets. Monitor complex department budgets and/or grants.
Direct the Fiscal Affairs unit of Enrollment Management. Provide leadership of financial planning and analysis for Enrollment Management and Student Success. Develop, implement, communicate and enforce Enrollment Management and Student Success financial policies and procedures, including management of the annual budget process for Enrollment Management and Student Success. Ensure compliance with the University’s fiscal and budgeting policies. Serve as primary liaison for Enrollment Management and Student Success to the University’s Finance and Budget offices. Prepare long-range operating and project budgets and forecasts; analyze past income and expenditure patterns and make recommendations regarding fiscal planning for individual departments and the unit. Create and implement internal financial control systems to enhance analytical and forecasting tools for the division. Exercise authority to ensure adherence to the SVP's goals and initiatives.
Provide reference and public services to on-site and remote library patrons; respond to appointment requests via online systems; assist patrons in the use of appointment request and reproduction request systems; staff the reference desk(s) and monitor the operations of the reading room; provide general research support to users, assist in library outreach activities.
Perform a wide range of clerical, secretarial and general office duties including those of a confidential nature. Prioritize office activities and delegate work to student and/or casual employees. May act as work leader to junior clerical support staff. Respond to inquiries displaying a comprehensive knowledge of the department's activities, policies and programs. Interact with the general public as NYU liaison and with University personnel including those at the senior level to resolve issues and problems. Customize and/or compose letters on own initiative or in response to requests for information. Perform general word processing duties utilizing intermediate to advanced-level functions. Modify and/or create databases and complex spreadsheets. Monitor complex department budgets and/or grants.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.