NYU's Stern School of Business has an exciting opportunity for an Associate Director, CRM and Analytics in the Information Technology department. The Associate Director will serve as a key resource in building and executing Stern’s data strategy, which is crucial to the success and reputation of NYU Stern as a top ranked business school. Work to ensure the optimal performance of Customer Relationship Management (CRM) systems, databases, and products, upgrading and configuring systems to ensure key stakeholders can leverage the platform for self-service reporting and on-demand analytics. Serve as an internal consultant providing data analytics support and training across Stern. Manage the data collected at the School level and maintain expert level knowledge of Stern and University data. Oversee the creation and maintenance of interactive reporting dashboards and data visualization for use across Stern. Provide technical assistance and training to various stakeholders on the utility and interpretation of data. Implement school-wide assessments and initiatives, and collaborate with business partners on data collection workflow and data analysis, reporting the results to Stern’s leadership team.
The successful candidate will have a Bachelor's Degree and 5+ years of relevant experience with relational databases, data integration, and statistics, or an equivalent combination of education and experience. Must include experience in data mappings, documenting transformation rules, requirement gathering, testing, and CRM administration. Must have the ability to process, clean, analyze, and interpret data using different approaches and business intelligence tools to provide key insights and recommend improvements; and the ability to analyze business workflows/processes and design custom solutions within CRM systems to meet business needs. Experience with Salesforce administration and tools (Tableau, Mulesoft, Slack, etc) is preferred. The ideal candidate will be self-motivated, inquisitive, and innovative, with the ability to set direction, manage their own work, and effectively obtain results from others.
New York University Stern School of Business is a welcoming community that inspires its employees to embrace and lead change in a rapidly transforming world. We offer a collegial and inclusive culture, and an excellent benefits package, which includes up to 100% NYU tuition waiver, generous vacation and holiday time off, health benefits, and flexible work policies. NYU and Stern provide access to a wide range of professional development resources, along with opportunities to build your career and expand your network. Located in the heart of Greenwich Village and deeply connected with the City for which it is named, NYU Stern is one of the nation’s premier management education schools and research centers. NYU Stern is a community that fosters inclusion, belonging, diversity and equity, and inspires its members to embrace change in a globally changing world. For more information about working at NYU please visit our website at: http://www.nyu.edu/about/careers-at-nyu.html.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity