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Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (“Home Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director or other resource including those within other areas (Information Technology, University Human Resources, Student Health Center, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues.
Manage the day-to-day operations of Dentistry’s IT Service Center so that user problems are identified, prioritize, researched, resolved, and followed-up quickly and competently. Plan, priorities, and schedule help desk activities to ensure continuity of service. Ensure that help desk staff use and maintain problem management databases or other help desk software so that help desk activities and performance can be monitored. Analyze help desk enquiries to identify recurring user problems, recommend solutions, and to identify areas where help desk service can be improved. Provide the Assistant Director with analytics on the Service Center’s efficacy relating to ticket and contact metrics regarding telephone call and email response and service ticket resolution. Develop problem solving guidelines, checklists, or other materials to assist help desk staff to respond to user problems that are recurring or routine. Respond to more complex, escalated enquiries from team members. Lead, direct, evaluate, and develop help desk staff to ensure that users receive competent and timely service. Train new Service Center staff on standard operating procedures and ensure compliance with them.
The Assistant Director, Recruitment Marketing will be responsible for developing recruitment marketing strategies for NYU Wagner’s degree, certificate, and non-degree programs. Partner with the supervisor to a) prepare and execute an annual multichannel student recruitment marketing plan to achieve quantitative and qualitative enrollment goals across NYU Wagner programs; b) oversee the execution of marketing campaigns in an effective and well-coordinated multichannel approach; c) write, create, and publish marketing content across multiple digital platforms, including web, email, social media, and multimedia channels; d) develop and maintain metrics to measure the success of marketing and recruitment efforts including, but not limited to, UTM tracking and ROI analyses; e) ensure adherence to the school’s overall brand and marketing strategies; f) supervise marketing staff, student and temporary workers; g) manage external vendors and budgets; h) utilize CRM (Slate) and other tools (Google Analytics, on-platform analytics) to support all marketing initiatives; and g) provide robust reports and dashboards with summaries, analyses, and recommendations to supervisor and leadership.
Provide audio/visual and multimedia support services to the David B. Kriser Dental Center community including minor equipment repair, troubleshooting, installation, event supports, and equipment delivery and retrieval. Operate a wide variety of audio/visual equipment including specialized equipment requiring significant training. Operate equipment during special events. Assist with pre-installation or pre-event surveys and consultation, discussing with customers their audio/visual needs and capabilities and advising them on the equipment that would best meet those needs. Perform routine maintenance and basic repair or equipment.
The Grants Manager in the Center for Urban Science + Progress (CUSP) at NYU Tandon School of Engineering supports faculty in pre and post-award administration of sponsored projects and programs. This position reports to the Associate Director, Administration, and Finance - CUSP and works with members of Tandon’s Office of Sponsored Programs, Finance, academic and research units and research centers, and NYU’s Offices of Sponsored Programs and Sponsored Programs Administration to set up, administer, and report on grants. The Grants Manager at CUSP is responsible for financial and non-financial pre-and post-award grants management, fiscal compliance, monitoring, and reporting for all federal, state, city, county, foundation, and not-for-profit grants, contracts, subcontracts, and other related sponsored agreements at CUSP. The Grants Manager provides a thorough review and analysis of all CUSP sponsored project awards established in CAYUSE by the Office of Sponsored Programs and creates CUSP awards in CAYUSE under the direction of the Office of Sponsored Programs.
Implement program services for the STEP/CSTEP/HEOP programs, including but not limited to academic, personal and professional advisement, STEM related professional development and leadership, cultural capital, curriculum development and community building. Ensure the integrity, growth, and evaluation of services and activities for STEP/CSTEP/HEOP students at NYU. Assist the OP Senior Directors in the oversight and planning of all program components including the Summer Program and academic year support initiatives including scheduling team meetings and developing evaluation tools to ensure meeting grant requirements. Hire and train tutors/ instructors. Implement, develop and evaluate measurable metrics of program services and activities. Assist students in applying for undergraduate, graduate and professional programs of study. Serve as a liaison between students and the University community and build internal and external partnerships that support student success. Serve as a liaison between STEP and participating secondary schools. Assist with the collection and reporting of data for University and New York State reports.
Perform a wide range of clerical, secretarial and general office duties including those of a confidential nature for the Office of the President. Prioritize office activities and delegate work to student and/or casual employees. May act as work leader to junior clerical support staff. Respond to inquiries displaying a comprehensive knowledge of the department's activities, policies and programs. Interact with the general public as NYU liaison (including high profile academics and dignitaries from around the world) and with University personnel (including those at the senior level) to resolve issues and problems. Customize and/or compose letters on own initiative or in response to requests for information. Perform general word processing duties utilizing intermediate to advanced-level functions. Modify and/or create databases and complex spreadsheets. Monitor complex department budgets and/or grants.
Lead and advance the communications strategy for the Division of Libraries (DoL). Manage internal and external communications for the DoL and serve as a key subject-matter expert on communication practices. Serve as a member of the Dean's Senior Leadership Team, and work closely with the Dean and other DoL senior leadership members to ensure that the mission and strategic priorities of the DoL are clearly understood and synthesized into messaging to the DoL community, the greater NYU community, the public, and the profession. Create innovative, forward-thinking external communications programs that maximize opportunities to advance our reputation as an innovative research library that centers DEI and showcase our people, programs, and partnerships. Be committed to the DoL's prioritization of inclusion, diversity, belonging, equity, and accessibility. In collaboration with senior leadership, conceptualize innovative strategies to enhance the public visibility of the DoL, promote and deepen the impact of its faculty research, and enlist support for alumni engagement and fundraising programs. Work closely with the DoL faculty, administrators, and staff to discover and highlight our most interesting work. Use content analytics to determine what most effectively resonates with the many audiences the DoL serves. In partnership with the Senior Director for Creative Strategy, Branding, and NYU-TV and the Director of User Experience, implement a communications strategy across multiple channels (website, mobile, online communities, video, print). Oversee any communications staff and/or consultants charged with producing communications materials and manage the communications budget. Serve as the key point person for all strategic and crisis messaging to any and all DoL constituencies. Align the DoL's communications structure, strategy, and policy guidelines with the University's.
Provide technical assistance to customers, such as orienting them to computer resources and resolving common customer problems. Monitor adherence to policies and procedures, such as verifying eligibility for access to systems. Set up hardware and install software, following organization standards. Train users in operating equipment. Troubleshoot hardware and software problems and perform basic maintenance and repair of parts and equipment.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.