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The School of Professional Studies is seeking an individual to serve as the Service Design Lead (SDL) for the Center for Academic Excellence and Support. The SDL will have primary ownership of the Nexus patron support model and is responsible for building positive patron relations at the New York University School of Professional Studies (SPS). The SDL engages in work to enhance the NYU SPS Learning Ecosystem across the following areas: Learner-Centric Course Architecture; Goal-Driven Technology Adoption; Incubation of Faculty Labs and Initiatives; Learning Data and Research; and Design Sessions and Solutions Events for Internal and External Clients. As the lead service designer and problem solver, the SDL supervises a team of Service Associates to ensure each member of the team provides exceptional customer service. The SDL anticipates emerging service needs and designs/implements processes and protocols to deliver comprehensive, scalable solutions and achieve high-level response times. As a change agent committed to raising service standards, the SDL proactively looks for opportunities to improve the patron experience through the evaluation of team productivity and the analysis of data. The SDL also works closely with the Director of Operations and Learning (DOL), the Director of Research and Development, and the Head of Learning Experience to continuously enhance Nexus support resources and service procedures, and develop creative solutions for the community. Additionally, the SDL is an excellent communicator who applies best practices in service design to mentor and train Service Associates and improve team performance.
The Center for Academic Excellence and Support in the School of Professional Studies seeks an individual to serve as a Creative Production Lead. The Creative Production Lead (CPL) is responsible for the design elements of all Nexus resources and experience, and has primary ownership of the Nexus brand image at the New York University School of Professional Studies (SPS) and beyond. The CPL engages in work to enhance the NYU SPS Learning Ecosystem across the following areas: Learner-Centric Course Architecture; Goal-Driven Technology Adoption; Incubation of Faculty Labs and Initiatives; Learning Data and Research; and Design Sessions and Solutions Events for Internal and External Clients. As the designer-in-chief, the CPL supervises a team of designers to ensure all Nexus assets communicate our commitment to learning, teaching, and educational innovation. The CPL also oversees a range activities to ensure visual and ideological alignment across Nexus products (e.g., websites, media, guides) and services (e.g., workshops, seminars, trainings). Additionally, the CPL develops frameworks and implements processes that enable Nexus patrons to produce a range of educational materials that are coherent and clear. As an innovation enabler committed to learning, the CPL builds an environment that values collaboration, dialogue, and learner experience. The CPL works closely with the Director of Research and Development, and the Technology Lead to continuously improve user interfaces and experiences on Nexus online resources. The CPL also works closely with the Director of Operations and Learning and the Service Design Lead to create a consistent and engaging visual aesthetic for all Nexus resources and services. Additionally, the CPL is an excellent communicator who applies best design principles and practices to mentor and train junior staff members, and improve team performance.
The School of Professional Studies is seeking an Assistant Director of Finance and Administration to manage operating and revenue budgets for the School of Professional Studies including controlling and approving expenditures and auditing departmental accounts. Assist Director with long-range forecasting and strategic financial planning. Establish, manage and maintain financial reporting systems for the department. Supervise 4 full-time clerical support staff who prepare and process payroll and payments.
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NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.