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The Assistant Director for E-Learning provides system wide oversight of the E-Learning portfolio for the NICHE Program. The Assistant Director is accountable for identifying and implementing operational efficiencies to enhance the end-user experience, creating consistent formatting, design, organization and navigation and reviewing and updating content as needed. This individual also assists in the development of operational plans and goal setting for the E-Learning programs, hires, trains staff and monitor standards of performance.
The NYU Wagner Office of Career Services (OCS) is seeking an exceptionally organized and highly-motivated, full-time Operations Administrator to join our team. This individual will report to the Director of Career Services and will provide administrative and database systems support to the OCS team of three full-time staff. The Operations Administrator will also provide timely and excellent customer service to relevant stakeholders, including staff, students, alumni, faculty, employers, and vendors.
The Director of NYU Wagner's NYC 2025 initiative will be the administrative and operational leader for this project. Working closely as a partner to the project's two faculty leaders (Martha Stark and Thad Calabrese), the Director will be responsible for the following aspects of NYC 2025: (a) providing recommendations for strategy of the ongoing NYC 2025 work; (b) leading and executing the day-to-day NYC 2025 operations; (c) act as the main liaison to all NYC 2025 stakeholders including proposal authors, project Advisory Board, City staff, student workers, other associated staff and faculty; (d) plan, coordinate, and execute the docket of NYC 2025 virtual and in-person events; (e) manage donor relations, grant reporting, and all fiscal expense, revenue, and budget reconciliation procedures; (f) manage NYC 2025 student workers; (g) regularly update the NYC 2025 website; and (h) liaise with NYU Wagner staff regarding press, social media, and other NYC promotional efforts.
**This is an externally funded role for up to 15 months**
The Student Counselor position contributes to the vision of the Opportunity Programs by providing a high level of student services, and successfully working towards the implementation of the goals and objectives of the Program. This role is responsible for but not limited to, providing academic, financial, career and personal counseling to HEOP and STEM Programs students enrolled at New York University; developing and delivering innovative student services including (i.e. colloquia, symposiums, non-credit courses (NCC’s), special events and trips) and upholding the integrity of the program by adhering to University and government policy and procedures. This role primarily supports CSTEP students and regularly collaborates with the OP STEM team including the Pre-college STEP program.
The Student Counselor position contributes to the vision of the Opportunity Programs by providing a high level of student services, and successfully working towards the implementation of the goals and objectives of the Program. This role is responsible for but not limited to, providing academic, financial, career and personal counseling to HEOP and STEM Programs students enrolled at New York University; developing and delivering innovative student services including (i.e. colloquia, symposiums, non-credit courses (NCC’s), special events and trips) and upholding the integrity of the program by adhering to University and government policy and procedures. This role primarily supports HEOP students.
The NYU Silver School of Social Work is comprised of approximately 1,300 students in four locations. This position will be responsible for increasing enrollment at the Westchester Campus at Sarah Lawrence College and the Rockland Campus at St. Thomas Aquinas College as well as overall admissions, advisement, and assistance with financial aid outreach, information and awarding. The goal is to substantially increase recruitment and enrollment at both New York branch campuses. The second goal is to assist with financial aid literacy for all of our students at all campuses with respect to meeting with students, providing workshops, working with the central office of financial aid (OFA) and NYU Silver scholarship awarding. This position is also expected to work with the branch campus faculty coordinator to execute overall outreach to schools and students at Rockland, Westchester and surrounding counties. They are expected to assist in advising target students regarding school programs, academic requirements, financial support and options, housing and other student services in order to help meet enrollment goals. The new employee is expected to learn NYU PeopleSoft, Slate online admissions and CRM system. Must have a driver's license and be able to travel to the Rockland and Westchester campuses as well as participate in other off-site recruiting events.
NYU's Global Programs & University Life organization is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity and accessibility that inform academic excellence. Employees in this organization are expected to contribute to diverse, equitable, inclusive and accessible learning and working environments for our students, staff, and faculty.
The Department Administrator will manage all logistics and operations associated with the Center for Student Life including: monitoring the annual budgeting process and payment procedures, assessment of data/technology systems, oversee office and facilities management, opening workshops/events and immersive programs, and student employee onboarding. NYU’s Global Programs & University Life organization is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that informs academic excellence. Administrators in this organization are expected to contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.
Glucksman Ireland House at New York University is seeking a talented Community Engagement and Events Administrator who will implement Ireland House’s extensive schedule of academic and public programming, the annual Gala, membership, marketing, and development as well as provide office support. This person will work with the Assistant Director and the Director of Graduate Studies to develop marketing strategies, especially pertaining to social media for both the events series and the GIH MA Program. The successful candidate will have strong interpersonal communication, the ability to anticipate needs, and will work well independently as well as on a team.
The Assistant Director of Special Projects will be the key point person for several faculty- and Dean’s Office-driven special projects and initiatives. Working closely with NYU Wagner’s Chief of Staff, the Assistant Director will project manage all aspects of a docket of special projects with various timelines and lifespans. The Assistant Director will be the administrative lead for these special projects with responsibilities including: project management; event planning and execution; promotions, web, and social media management; and oversight of all associate budgetary details.
**This position is supported by external funds and is fixed-term for 5 years with the opportunity for extension.***
The manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer (patients, students, etc.) experience. Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, staffing utilization, and low call handling time. A commitment to excellence demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills and morale. The manager effectively manages the Telephone Service Centers ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increased use of resources and adaptation of new techniques to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall college operational targets as well as the daily business decisions. The manager of the Telephone Service Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The manager will continuously engage in leading and inspiring the team in developing and documenting best practices in the performance of all duties and responsibilities.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.