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Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve patient satisfaction for the College of Dentistry; recommend improvements to telephone communication standards/protocols. Utilize answering service software and NYU telecommunications options to monitor call volume and distribution, abandonment rates, recall program and messages left; prepare and review call volume reports. Utilize the Patient Assignment system to schedule and confirm appointments and assign patients to students. Prescreen patients for appointments. Maintain and update various databases.
Monitor daily sterilization activities of Brooklyn office, within guidelines, including the sterilization of instrument cassettes, bur blocks, endofile boxes and handpieces. Examine clinical hand pieces to ensure they are properly maintained after each use (purging and lubrication of each unit) and ensure compliance with all workflow and infection control policies and procedures. Periodically inspect quality of instrument cassettes and report any deficiencies to the Director. Track dental instruments through all phases of the cleaning and sterilization process by utilizing scanning technology. Sterilize instruments, operate autoclave, and perform routine maintenance on a variety of simple dental equipment (disassemble, clean, reassemble, store). Maintain inventory, assist with ordering supplies, stock medical disposable goods in storage areas, and ensure the Brooklyn office has all necessary materials). Answer telephones; respond to requests from internal and external customers.
Provide therapeutic dental services that support promotion of good oral health; perform preliminary oral examinations and prophylactic treatments; gather and record new patient information; take intra- and extra-oral, digital and traditional radiographs, and provide information to patients on their health status to help them develop and maintain good oral health. Maintain cleanliness of work areas; ensure implementation of safety standards and proper disposal of hazardous and infectious materials.
Develop and implement strategic plans, administrative systems and procedures for maintaining and improving the quality of services in the Brooklyn office. Develop marketing strategies to improve patient recruitment for a variety of diverse environments. Determine long-term strategies for sustaining and increasing patient recruitment in order to generate revenue. Provide leadership, strategic direction, and accountability over practice management team for the day-to-day operation of the Brooklyn practice. Drive the fiscal integrity and profitability for the Brooklyn practice through execution of strategic operating plan and growth initiative.
The Assistant Director is the first-line administrator responsible for maintaining positive operating margin at the laboratory level and for meeting and exceeding the annual budget. This position reports to the Associate Dean of Clinical Administration and Revenue Cycle Management and provides direct oversight and management support of teams within Clinical Administration to support the delivery of patient care services, which includes The Central Dental Laboratory and the Implant Management Team. The Assistant Director will assist with the development of policies and procedures for the Central Dental Laboratory and Implant Management. Supervise all laboratory and implant personnel and provides leadership and direction including recruiting, coaching and developing staff. Ensure compliance with New York College of Dentistry and any regulatory agency policies and procedures. Provide management support in operational compliance and other projects and initiatives that is requested by senior leadership.
Arts and Science is seeking an organized Administrative Aide I to join Liberal Studies. This individual will perform a wide range of clerical, secretarial, and general office duties, including those of a confidential nature. Respond to inquiries displaying a comprehensive knowledge of the department's activities, policies and programs. Assist with the prioritization of office activities and delegate to and monitor work of student and/or casual employees. Compose letters and correspondence. Perform general word processing, spreadsheet and data entry duties utilizing intermediate-level functions. Monitor moderately complex budgets and/or grants.
Provide therapeutic dental services that support promotion of good oral health; perform baseline charting of periodontal status, remove calculus and plaque from teeth and remove sutures, prophylactic treatments including applying cavity preventive agents such as fluoride, pit and fissure sealant, perform root planning, scaling, and periodontal care.
Provide clinical assessment, short-term psychotherapy, group therapy, and crisis intervention to student population at NYU DC (Washington, DC); build close working relationships with external mental health providers (including psychiatrists) and other medical professionals from whom NYU DC students seek care. Liaise with faculty and administrators to best serve the mental health needs of NYU DC students. In consultation with the Director of Counseling & Wellness based in New York, establish policies and procedures related to the provision of mental health services in Washington DC. Work with other student affairs professionals at NYU DC who are responsible for other aspects of student health including ensuring immunization compliance of the NYU DC student population. Create and deliver health promotion and orientation programming related to health and mental health at NYU DC for faculty, staff and students. Manage students' questions related to their global health insurance and liaise with insurance vendor representatives. This position requires being available for 24 hour emergency on-call coverage. Please note this position is located in Washington DC at NYU DC.
This role will work directly with the Associate Director of Research Administration to support the overall financial, administrative and grant activities of the Center. This role will serve as a liaison between the Global TIES team in Abu Dhabi and New York to ensure synergy.
Cover letter is required.
Reporting to the Associate Director of Prospect Management, the Prospect Management Analyst will serve as an integral member of the Prospect Development team, providing support to inform prospect management strategy for fundraising staff. This role works closely with the Associate Director on processes associated with on-going prospect management, including maintaining fundraiser portfolios, implementing methods to evaluate portfolio productivity, monitoring fundraiser activity, and helping to ensure the effective and timely capture of relationship management data. The analyst will build collaborative relationships with fundraisers and foster strong working relationships with development support staff. The analyst liaises with prospect research team members as needed to deliver key information about managed prospects, builds a broad and deep understanding of fundraising metrics to provide the information that supports the management of prospects through the development cycle, and recommends processes for ensuring that the best prospects are actively managed by front line fundraisers.
This is a 30 month fixed term position.
