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Provide analytical, operational and technical support for the PeopleSoft Campus Solutions interface and applications. Ensure data integrity and provide related quality assurance to facilitate the production and review of daily billing, population selection billing, monthly billing, internal and external student tuition payment plans, and related processes, totaling 236,000 transactions monthly. Monitors and prepares daily bank reconciliation. Recommend new business processes or enhancements to existing processes that promote essential activities such as financial clearance, finance charges, and student billing. Serve as the subject matter expert for the Payment Card Data Security Standard (PCI DSS). Responsible 1098-T processes, reporting and data accuracy, the processing and validation of the Peoplesoft payment application and table validation processes..
In partnership with the StudentLink Management Team and Social Media Team, this position is responsible for all visual aids including still photographs, videos, and digitally created images. These visual aids can be used in digital platforms (websites, TV ads, social media accounts, etc.) and in print publications (newspapers, magazines, banners, promotional items, etc.). The incumbent will work in tandem with the Senior Operations Manager and the other members on the team to ensure a smooth delivery of social media, communication, and outreach contents and fulfillment of projects. The incumbent will also plan, execute and assist in social events. Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (“Home Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director or other resource including those within other areas (Information Technology, University Human Resources, Student Health Center, Housing, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues.
Reporting to the Head of Access, Delivery, and Resource Sharing Services, the RSDS Supervisor is responsible for directing the daily operations, staffing, and service delivery for global and local delivery services (scanning and paging) and the full range of resource sharing programs including interlibrary loan, RAPID-ILL, EAST, and E-ZBorrow. As a resource-sharing practitioner, this position responds to and oversees the resolution of complex, non-routine requests/service issues; designs and implements new workflows; establishes expectations and accountability for RSDS staff, and ensures information about our services is accurate on a variety of platforms (e.g., Libraries web pages, E-ZBorrow wiki, OCLC, ILLiad forms). As an operational point person, the RSDS Supervisor advocates for and contributes to complex projects to improve NYU user access to resource sharing and delivery services. The RSDS Supervisor oversees ADRSS service points one weekend day (including intervening with patrons when necessary).
Supervise Athletic Facility operations and staff during operating hours to ensure the department's standards for customer service, health, safety, and housekeeping are met. Supervise technical and student support staff instructing patrons on and performing routine maintenance of strength and aerobic equipment, maintaining bulletin boards, signage and displays, and collecting guest fees. Interpret and implement policies and procedures regarding access and use of facility by patrons and guests. Recommend and implement changes to department's protocols (e.g. scheduling, operating policies). Ensure adherence to rules regarding health, safety and orderly conduct by patrons. Supervise athletic and special events. Recruit and assist with processing of student appointments and payroll in Workday.
Assist with the overall collection effort and reduction of the Student Accounts receivable for current and noncurrent students. Monitor credit collection activity. Report and escalate activity to partner agencies as appropriate. Provide financial guidance to current and graduated students about payment options available to them. Authorize special payment plans, interest waivers, exceptions on deferments and temporary clearances. Negotiate payment terms on delinquent accounts. Perform required due diligence with federal and institutional loans and liaise with loan service provider to manage default rates.
Counsel Department of Media, Culture & Communication's undergraduate students on academic, career, and personal matters. Develop and deliver innovative, dynamic student services and special events, seminars, and workshops to meet the ongoing needs of students, with a particular emphasis on study away programming and student club advisement.
The Dining Associate Director will act as a Dining Services strategic liaison for facilities related issues, equipment issues, equipment and smallwares purchases and operational issues for the Division of Campus Services. Oversee Dining & Catering kitchen and construction projects, dining sustainability initiatives, preventive maintenance, and the student experience for NYU Dining’s 15+ locations in Manhattan and Brooklyn; management of vendors and service providers; ensure compliance for federal, state and local agencies for all NYU Dining locations and vending including but not limited to the WHO, CDC, NYC and NY State guidelines and NYC Department of Health, NYFD, and ADA requirements.
The Associate Director will assist in developing the risk-based annual audit plan and will be responsible for supervising a team of internal audit professionals and overseeing the execution of internal audit activities in alignment with the Standards promulgated by the Institute of Internal Auditors. The Associate Director will lead the internal audit team through the audit life cycle from scoping and planning through fieldwork and reporting, ensuring quality and conformance with IIA professional standards. The Associate Director will monitor and report on the status and effectiveness of management’s remediation activities of observations identified by internal audits and other projects. In addition, the Associate Director will determine the level of IT audit support required and will oversee the delivery of IT audit services for business process (non-IT) reviews.
Manage day-to-day activity of assigned clinics, ensuring patient records are completed, encounter forms are tracked for billing, and fees are collected; develop new office guidelines and procedures; ensure patient care is delivered in a timely and appropriate manner; collaborate with dental students and faculty to resolve patient problems; supervise staff, and administer budgets.
Manage day-to-day activity of assigned clinics, ensuring patient records are completed, encounter forms are tracked for billing, and fees are collected; develop new office guidelines and procedures; ensure patient care is delivered in a timely and appropriate manner; collaborate with dental students and faculty to resolve patient problems; authorize special payment arrangements and approve discounts; supervise staff, and administer budgets.
