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Monitor and intake requests for Steinhardt Technology Services (STS) Helpdesk queue, a high-volume inbound call center. Designate STS resources to meet the needs of the NYU Steinhardt community, including initial request triage, Knowledge Base article maintenance, customer relationship management(CRM) tool development, and service oversight. Direct requests to teams or agents depending on the request details. This position ensures quality control for all help requests across Steinhardt Technology Services for Faculty, Researchers, Staff, and Administrators. Analyzing key performance indicators(KPIs) for data tracking and CRM dashboard development for Helpdesk service clients. Ensure data quality standards are met and identify trends that determine if and what...
The Budget Manager is a key Tisch School of the Arts Budget Office member, leading various financial planning and reporting activities. Responsible for complex and interpretive financial analyses. Oversee a portfolio of operating and designated accounts. Coordinate interdepartmental payroll-related budgetary activities on an ongoing basis and serve as the primary customer service contact. Participate in personnel budget planning, the Annual Merit Increases (AMI) process, and prepare budget worksheets. Develop and implement internal controls, oversee compliance and create educational documents for the school. Reconcile internal expenditure records with organization reports; supervise adjustments and data corrections. Evaluate the processing of all payroll-related transactions. Liaise with...
Supervise the design, construction, and/or procurement of theatrical/film properties for the Theatrical Production department. Administer the annual properties budget; authorize expenditures for purchase, repair, and rental of equipment and properties in support of Theatre Production. Instruct graduate design students in the design, construction, and procurement of properties in support of theatre productions.
University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's...
Provide advising throughout the financial aid process to prospective, new and current students and their families. Provide positive direct client services to students, by ensuring compliance with federal, state, and university aid application processes. Help inform and problem solve for students to enable them to fund their NYU education. Educate students on the steps and impacts of their financial aid during and after graduation.
The Identity Solutions Manager leads the Identity team responsible for NYU’s Single Sign-Ons, Directories, Multi-Factor Authentication (MFA) design, implementation, and management of the organization's identity and access management (IAM) integrations. The Identity Solutions Manager leads the global operation and availability of NYU’s application and system authentication. Partner with application and service owners to provide a high level of customer service, satisfaction, and timely deliverables by team members. Manage a team and ensure they provide a great user experience for the NYU Community including faculty, administration, students, alumni, affiliates, and federated institutions. Partner with schools and units and global campuses to ensure NYU’s SSO is utilized throughout...
The Director, Solutions Lead - Finance partners with the Finance business units to ensure the successful rollout of all Finance projects, priorities, and business process redesign initiatives. Lead the NYU IT Financial application development and technical support teams. Develop status reports, identify, and track issues, keep Finance and NYU IT management abreast of all Finance projects, and serve as an information technology consultative resource to the administrative units. Develop and implement short and long-term strategic plans to meet the University's information technology and administrative services objectives. Optimize Financial applications and support processes to meet the business needs of the NYU community.
Manage day-to-day operations of Post Production area for for Tisch School of the Arts: develop and implement operational and creative policies and practices to ensure student productions run smoothly and successfully and that the safety and security of faculty, students, facilities, and equipment is realized. Design and conduct technical workshops and seminars in response to and adapted to meet faculty and students' needs; ensure training is consistent with established industry and School curricular standards and related film technologies. Advise students on productions; serve as resource expert recommending production options to students and resolving complex problems. Supervise full- and part-time technical support and student employees.
This Instructional Designer works with instructors and educational technologists to design and develop online courses, both degree, and non-degree programs for the Teaching Innovation team within the Digital Learning department at Tandon School of Engineering, ensuring high-quality course materials are created and courses fulfill their objectives while providing a quality student learning experience. This is accomplished through the application of evidence-based pedagogy, knowledge of educational technology tools and systems, and effective implementation of project management practices. The Instructional Designer serves as a consultant to faculty with regard to analyzing learning needs, application of various instructional design models and delivery systems to meet those needs, and tools...
Manage maintenance activities and operations for a large and complex grouping of academic properties including the management of physical plant operations and the management and maintenance of complex building systems equipment. Promote and foster the working relationships between Central facilities staff and academic facilities staff ensuring uniform standards of operations, maintenance and security. Manage and coordinate services provide by contract suppliers.
