Job Openings

Perform a wide range of clerical, secretarial and general office duties including those of a confidential nature for the NYU-KAIST Global Innovation and Research Institute. Prioritize office activities and delegate work to student employees. May act as work leader to junior clerical support staff. Respond to inquiries displaying a comprehensive knowledge of the department's activities, policies and programs. Interact with the general public as NYU liaison (including high profile academics and dignitaries from South Korea and around the world) and with University personnel (including those at the senior level) to resolve issues and problems. Customize and/or compose letters on own initiative or in response to requests for information. Perform general word processing duties utilizing intermediate to advanced-level functions. Modify and/or create databases and complex spreadsheets. Monitor complex department budgets and/or grants.

In partnership with the StudentLink Management Team, conduct complex research and analysis of data relating to the StudentLink Center that will inform departmental strategies. Generate routine and ad hoc reports, data and charts that would assist in the design and implementation of recommendations and solutions in an effort enhance the student experience. Identify trends and opportunities for improvement. Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (“Home Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director or other resource including those within other areas (Information Technology, University Human Resources, Student Health Center, Housing, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues.

Manage department operations. Provide administrative and operational support to assist Administrative Director with accomplishing academic and programmatic goals. Manage and administer the process for departmental registration. Manage special projects including departmental-wide initiatives. Supervise office and student worker staff. Administer operating budget.

The Director, Insurance Programs is responsible for managing and reporting on the insurance and risk management activities for the NYU Global Network University as well as NYU Langone Health (on a partial basis) in addition to assisting the Senior Director in developing and implementing short- and long-term risk management strategies for the Office of University Insurance Programs. Identify and implement University insurance and risk mitigation policies and procedures for the Global Network University and NYU Langone Health, benchmarking against national best practices. Participate in risk assessments with internal leadership/partners in the schools and units (including Langone Health), loss control activities and evaluation of risks related to transactions and strategic initiatives. Direct day-to-day customer service operations are aimed at ensuring that the Office of University Insurance Programs and its service channels receive high-quality service ratings, partnering with all colleagues in the department to meet service level agreements for all areas of responsibility. Model university activities to align insurance coverage. Oversee the contract review team and activities. Assist with the development of insurance programs and underwriting projects by gathering all information required to market NYU’s insurance needs, including evaluating if the quality of the information submitted meets the needs of the service providers. This role has a hybrid work schedule: Two days on-site and three days remote per week. Fully remote work may be considered.

Directly manage to conclusion all reported and outstanding claims and incidents in all areas of operation, and oversee management of worker's compensation claims. Analyze each newly reported claim to determine if it should be self-handled, assigned to outside counsel, reported to the insurance company or transferred to another entity. Interact and conduct claims meetings with senior members of NYU, NYU Langone, legal counsel, insurance brokers, attorneys, third-party claim administrators and claimants for investigations. Negotiate and settle insured and/or self-handled claims. Manage the University Claims group which includes University Workers Compensation cases as well as University and NYU Langone Health Property, Casualty & Employment Practice Liability cases.

Dispense supplies, instruments, disposable materials, and equipment. Maintain inventory and order supplies. Receive orders, check in items, identify discrepancies between supplies ordered versus received. Stock shelves and set up and maintain supply counters, instruments, and procedure trays. Assist with maintenance of physical condition of clinic. Clean dental equipment.

The College of Arts & Science is seeking a dedicated Academic Case Manage to join their team. This position will assist in reaching out to and assisting students who experience disruption in the normal course of study as a result of academic difficulty, personal crisis or traumatic event. The Academic Case Manager will serve as primary contact and offer follow-up support for students taking and returning from medical leaves of absence, and students who are in need of additional academic support, as referred to by faculty, staff and administration. The Academic Case Manager will serve as an advocate that provides support and guidance, connecting students with university resources as needed to facilitate retention. They will have continued engagement with students while on leave to help facilitate preparation for returning to NYU. In addition, the Academic Case Manager will advise and counsel a cohort of first-year students, serving as the primary academic advisor until they declare their majors, and remaining as a support and resource person throughout their undergraduate career.

Assist with the overall collection effort and reduction of the Student Accounts receivable for current and noncurrent students. Monitor credit collection activity. Report and escalate activity to partner agencies as appropriate. Provide financial guidance to current and graduated students about payment options available to them. Authorize special payment plans, interest waivers, exceptions on deferments and temporary clearances. Negotiate payment terms on delinquent accounts. Perform required due diligence with federal and institutional loans and liaise with loan service provider to manage default rates. This role has a hybrid work schedule: Two days on-site and three days remote per week.

Provide administrative and academic support for all three Administration, Leadership, and Technology (ALT) programs, including advisement to department masters and doctoral students on University and School policies and procedures. Analyze student enrollment and matriculation data and prepare reports and present findings based on positive or negative trends. Make recommendations for appropriate actions. Serve as Department liaison across the School for curriculum and course-related inquiries, and for Graduate Admissions materials and communications.

The School of Professional Studies is seeking an Associate Director, Faculty Affairs. This leader will manage systems, processes and programs to support the school’s full-time and adjunct faculty during their life-cycle at the university, ensuring compliance with School and University policies. The position will manage contracts for full-time faculty; review requests for and execute MOUs for adjunct faculty; and independently plan and direct all faculty-related events for the SPS Office of Academic and Faculty Affairs.  The role will also lead the confidential nomination and selection processes for staffing school-wide and University-wide committees in collaboration with the Faculty Council, collaborating with and advising the Faculty Council and faculty committees on the overall governance structure at SPS. The Associate Director will play a key role in managing budgets and special projects, supervising staff and developing website content and other communications.