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Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person, email, and Zoom more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services, and other defined inquiry categories. Based on operational needs, the individual will be required to rotate between offices (Brooklyn/Manhattan), support front desk operations, and Zoom support. Respond to inquiries and resolve issues professionally and courteously, displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, and Registrar (“Home Office”). Partner with...
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NYU's Global Programs & University Life organization is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity and accessibility that inform academic excellence. Employees in this organization are expected to contribute to diverse, equitable, inclusive and accessible learning and working environments for our students, staff, and faculty.
Answer mental health hotline, managing high risk situations, utilizing crisis intervention skills, and providing referrals for concrete resources. Conduct remote clinical assessments with...
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Serve as a lead analyst on balance sheet accounts and statement of activities accounts assigned by recording journal entries, analyzing, reconciling, and documenting processes in runbooks. Oversee reconciliation of working capital. Liaise between NYU's real estate portfolio and accounting to ensure proper recording and reconciling. Point person for intercompany processes and transactions. Seek out and identify various process improvement projects and propose solutions. Provide ongoing assistance to both internal and external customers.
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Oversees the Center for Faculty Advancement's financial management, analysis, and operations. Manages the departmental budget, ensuring fiscal integrity through meticulous reporting, data analysis, and adherence to University policies. In addition to financial stewardship, the incumbent oversees departmental operations and supervises staff to ensure a streamlined, compliant workplace.
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Work with the Assistant Dean, Academic Services and Registration ('Assistant Dean') in managing the operations of the School of Law Office of Academic Services. Develop and implement office policies and procedures. Advise JD students on academic policies and procedures related to course selection, withdrawal policy, credit/fail options, course registration, examinations, and graduation requirements. Interpret and administer University and School policies and procedures and recommend or approve exceptions to policies. Ensure course information and course requirement contents of the Course Management System complies with University and department policies. Prepare and develop timetables and communications impacting accommodated, international students with visas and...
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The manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer (patients, students, etc.) experience. Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, staffing utilization, and low call handling time. A commitment to excellence demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills and morale. The manager effectively manages the Telephone Service Centers ability to provide...
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The Center for Student Life Budget Administrator supports the Center for Student Life (CSL) by assisting with the processing, reconciliations and training related to BOA Cards, student reimbursements, supplier payments and other NYU financial systems and processes. Ensures accurate reporting, supports student clubs and advisors with financial compliance, and create training materials and workflows to streamline operations. Collaborate with the Club Life team, CSL club advisors, and other stakeholders to ensure that student financial transactions are processed efficiently, transparently, and in compliance with University policies.
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The Project Administrator will provide project and event management support for the Center for Faculty Advancement. Manage related activities across the Center to include planning and managing the timelines and collateral assets for Center initiatives, workshops, programs, and events. Prioritizes, arranges, and coordinates timelines for projects, events, initiatives, and manages special projects emanating from and across the Center for Faculty Advancement
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The Graduate School of Arts & Science (GSAS) is seeking a talented Assistant Dean for Professional Development. The Assistant Dean is responsible for the organization, development, coordination, implementation, and evaluation of professional development services for graduate students across all disciplines in Arts & Science. In addition, the Assistant Dean, in support of the Public Humanities PhD Initiative, directs student-facing aspects of Public Humanities at NYU, and interfaces with Arts & Science departments as well as the public and private sector at large. The Assistant Dean provides strategic direction and leadership for PhD students’ professional development and will assemble a comprehensive program that creates professional development...
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The Associate Director will drive the successful growth of University-wide doctoral affairs initiatives, increasing capacity for PhD alumni engagement, using data & integrated systems for strategic insights & planning, growing opportunities for cross-school and cross-campus PhD student engagement, and supporting other high-profile academic initiatives related to the Vice Provost’s portfolio. Serving on the leadership team of the Doctoral Affairs Council, serves as the central NYU point-person for NYU school leaders overseeing PhD programs at NYU, providing guidance, addressing challenges and escalating sensitive issues to the Vice Provost. Responsible for successful leadership and delivery of existing initiatives including NYU PhD Live!, the...
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