Customer Service Representative

Posting Number 2022-9590
Posted Date 10 months ago(2/14/2022 12:48 PM)
Location : Location
US-NY-New York
Hybrid Remote Work Classification
Fully Onsite
Department
Patient Care Services (Staff)
School/Division
College of Dentistry (DN1032)
Compensation Grade
Local 3882 - 07
Union
Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
FT/PT
Full-Time
Category
General Office Administration

Position Summary

Responsible for providing front line customer service for the College of Dentistry to all patients, visitors, students, faculty administrators and staff. Provide patients and visitors with information and assist with way-finding. Answer telephones, screen calls and take messages. Respond to routine inquiries and provide information regarding clinic hours, appointments, general clinic policies and procedures, patient care center locations, programs, events and consult with supervisors or others as needed, on more complex issues.

Qualifications

Required Education:
High School diploma or equivalent combination.

Preferred Education:
N/A

Required Experience:
6 months of office experience providing customer service.

Preferred Experience:
1 year experience working in healthcare setting

Required Skills, Knowledge and Abilities:
Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to operate basic office equipment (personal computer, photocopy/fax machine). Proficiency with basic word processing applications.

Preferred Skills, Knowledge and Abilities:
N/A

Additional Information

In compliance with NYC’s Pay Transparency Act, the hourly rate for this position is $31.258. This rate is based on the applicable collective bargaining agreement.

 

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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