Assistant Manager, Operations

Posting Number 2021-8532
Posted Date 2 weeks ago(11/13/2021 10:26 AM)
Location : Location
US-NY-Brooklyn
Department
Finance and Administration
School/Division
NYU Tandon School of Engineering (PE1001)
Compensation Grade
Band 52
Union
N/A
FT/PT
Full-Time
Category
Campus/Auxilary/Transportation, Facilities, Public Safety

Position Summary

Reporting to the Director of Operations & Administration, this position is an essential team member with a 100% on-campus requirement. Manages and coordinates daily operations, including events and space reservations, facility service requests, ID card operations, and access requests. Develop and implement quality assurance systems and operational policies and practices that identify service level inconsistencies while working closely with counterparts in Facilities, Academic Departments, IT, Media Services, Academic Affairs, and other University partners. Ensure effective execution of classroom events, activities are successful and that the safety and security of faculty, students, facilities, and equipment is realized. Manages competing priorities and takes a lead in troubleshooting operational complications.

Qualifications

Required Education:
Bachelor's Degree in business, project management or related field

Preferred Education:
Master's Degree or advanced degree in business, project management or related fields

Required Experience:
3+ years experience or equivalent combination of education and experience. Experience in facilities management, building operations, custodial operations, film or video production, or a logistics management-related role. Administrative management experience at a large college or university. Experience taking on projects involving complex operations and logistics. Must have prior supervisory experience. Proficiency with computer technology, including but not limited to Microsoft Office and Google Drive. Ability to utilize home-grown and custom technology solutions with an objective purpose, advocating improvements and continued system improvements.

Required Skills, Knowledge and Abilities:
Established record of excellence in managing building and event operations. Excellent planning and management skills. Must be a strategic thinker and detail-oriented, with a collaborative style that encourages teamwork and cooperation. Must be committed to excellent service quality standards with a prior track record of taking an aggressive stance on improving operational excellence, conditions, and service. Must be self-motivated and have creative problem-solving skills. Must have excellent interpersonal, written, and verbal communications skills. Demonstrated ability to work independently, managing conflicting priorities and deadlines. Strong organizational skills with the ability to create efficient systems particularly utilizing data analysis. Ability to work effectively in a service-oriented environment subject to frequently changing priorities which may require re-prioritization of daily operations.

Preferred Skills, Knowledge and Abilities:
Familiarity with software applications for project management, room reservations, and asset tracking. Ability to develop, implement and communicate policies and procedures to a diverse population. Familiarity with the organizational environment of higher education and large research universities Must be well versed in quality data collection to ensure adequacy, accuracy, and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards. Working knowledge with augmented and virtual reality technology.

Additional Information

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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