Master's Degree in International Education, Higher Education, or other related area.
5+ years of increasingly responsible professional level experience, or equivalent combination of education and experience, in global program office administration including management of full time staff. Experience and skill in study abroad database management, marketing, recruitment, and advisement of program participants. Experience assessing programs through course evaluations, student focus groups, close partnership with faculty, and on-site observations. Budget management, analysis and forecasting.
5+ years of significant experience overseeing the development of a body of study abroad programs; experience working closely and independently with a variety of constituencies including faculty and university leadership; experience advising students in professional and liberal-arts programs. Expert knowledge of academic affairs and administration in educational environments. Experience living, working, or studying overseas. Proficiency in a foreign language. Demonstrated active engagement with international education professional organizations. Service on internal university committees.
Required Skills, Knowledge and Abilities:
Excellent communication skills; strong problem solving skills. Ability to plan and oversee a variety of projects working in close partnership with a range of first-time to seasoned faculty program leaders. Meet deadlines and uphold attention to detail under minimal supervision. Experience in data analytics, mastery of database management, and managing complex projects independently. Outstanding communication, interpersonal, and public speaking skills and ability to coach full-time and student employees in the same. Must be detailed oriented, organized, proactive, and patient; prioritize work assignments for full-time staff and student workers alike. Must be willing and legally able to travel internationally. Proficiency in Microsoft Office Suite (Word, Excel, Access, etc.) required. Experience with LMS, admissions software.
Preferred Skills, Knowledge and Abilities:
Ability to adapt to changing circumstances through learning, flexibility and resilience. Active participation in international professional organizations establishing best practices for the fields of study abroad, international education, and higher education. Progressively responsible experience working in a higher education setting, interfacing with student services, emergency and risk management, registrar, bursar, and faculty. Demonstrated track record of excellent judgment and communication skills, and the ability to temporarily assume responsibilities of other senior staff as necessary. Ability to manage and develop full-time staff and student workers, budget management experience, and maintain confidentiality in student records, salary and budget information.