Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
Ensure proper processing of health-related transactions, calculate payments, update and maintain files and records, provide suggestions that improve existing policies and procedures, and handle inquiries requiring additional investigation and/or specialized knowledge. Schedule surgical cases for operating room. Research and respond to a variety of routine inquiries and provide information regarding policies and procedures related to patient accounts, fees, Medicare and medical insurance coverage, charges and insurance forms.
Required Education: High School Diploma or equivalent
Required Experience: 2+ years of related experience. Experience providing customer service.
Preferred Experience: Related experience in a medical billing or insurance or related area in a health-related environment.
Required Skills, Knowledge and Abilities: Excellent customer service skills. Ability to perform detailed work in a fast-paced environment. Proficiency with basic database, word processing, and spreadsheet applications.
Preferred Skills, Knowledge and Abilities: Familiarity with health-care or insurance-related databases.