• Service Desk Supervisor, Information Technology

    Posting Number 2019-5535
    Posted Date 3 days ago(1/14/2019 9:20 AM)
    Location : Location
    US-NY-New York
    Department
    CIT (Administrators)
    School/Division
    Tisch School of the Arts (TS1035)
    Compensation Grade
    Band 52
    Union
    N/A
    FT/PT
    Full-Time
    Category
    Technology
  • Position Summary

    The primary role of this position is to oversee IT service desk operations and deliver IT support services to about 2000 faculty and staff and 1000 computers in about 25 departments and divisions in Tisch School of the Arts. The responsibilities include directly solving technical issues related to tickets and requests by giving in-person and remote hands-on support to Tisch community together with the service desk technician. He/she will also be responsible for managing computer hardware and software life cycle using automation tools, monitor, analyze and identify outstanding technology issues, contribute to change management for endpoint management, and develop community relationship within Tisch and NYU.

    Qualifications

    Required Education:
    Bachelor's Degree

    Preferred Education:
    Relevant training and certifications

    Required Experience:
    3 years of full-time experience in providing supervision and customer support in an IT environment

    Preferred Experience:
    Experience providing technology support in higher education, including knowledge of specialized software, systems or technologies.

    Required Skills, Knowledge and Abilities:
    Thorough understanding of Windows 7 and 10, and Mac OS. Hands-on experience with at least three of the following programing and markup languages - VBScript, Power Shell, Bash script, Python, Perl, HTML and JavaScript. Knowledge of Active Directory, OSI network model, and information security. Expertise in computer, software and network troubleshooting. Excellent organizational, supervisory, interpersonal, oral and written communication skills.

    Preferred Skills, Knowledge and Abilities:
    Expertise in audio/video systems and classroom technologies. ITIL Certificate

    Additional Information

    EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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