The primary role of this position is to oversee IT service desk operations and deliver IT support services to about 2000 faculty and staff and 1000 computers in about 25 departments and divisions in Tisch School of the Arts. The responsibilities include directly solving technical issues related to tickets and requests by giving in-person and remote hands-on support to Tisch community together with the service desk technician. He/she will also be responsible for managing computer hardware and software life cycle using automation tools, monitor, analyze and identify outstanding technology issues, contribute to change management for endpoint management, and develop community relationship within Tisch and NYU.
Required Education: Bachelor's Degree
Preferred Education: Relevant training and certifications
Required Experience: 3 years of full-time experience in providing supervision and customer support in an IT environment
Preferred Experience: Experience providing technology support in higher education, including knowledge of specialized software, systems or technologies.
Preferred Skills, Knowledge and Abilities: Expertise in audio/video systems and classroom technologies. ITIL Certificate