• IT Support Specialist - Faculty of Arts and Science

    Posting Number 2018-5323
    Posted Date 1 month ago(11/13/2018 3:18 PM)
    Location : Location
    US-NY-New York
    FAS LAN Services
    Faculty of Arts and Science (FAS) (AS1111)
    Compensation Grade
    Band 52
  • Position Summary

    Arts and Science is seeking a talented IT Support Specialist to join the FAS Computing and Information Technology team. This individual will provide integrated information and media technology solutions for classroom, computer lab, and office space throughout the Faculty of Arts and Science. Consult with faculty and administrative staff hardware/software users to identify and resolve problems. Consult with faculty and administrative hardware/software users to understand needs, assess feasibility, and develop effective technology solutions to meet those needs. Develop operating systems registries and write programs to modify existing applications to enhance systems' productivity and efficiency.


    Required Education:
    Bachelor's degree

    Required Experience:
    2 years' relevant experience analyzing hardware, software, peripheral, and systems' performance, writing programs, or an equivalent combination of education and experience.

    Preferred Experience:
    Related experience in academic environment.

    Required Skills, Knowledge and Abilities:
    Knowledge of Windows versions 7 & 10 as well as Mac OS 10.x. Experience installing and troubleshooting PC hardware and software. Ability to supervise technical support staff. Excellent interpersonal skills. Ability to communicate technical information to a non-technical audience.

    Preferred Skills, Knowledge and Abilities:
    Relevant certification. Knowledge of emerging informational and multi-media technologies.

    Additional Information

    EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity


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