Office of Graduate Marketing & Admission Consulting
University Enrollment Management (WS1960)
Local 3882 - 10
Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
General Office Administration
Representatives will focus on customer service and serve as customers' primary point of contact and escalate/route issues of a more complex nature as appropriate. Serve as resource and initial contact for prospective students interested in NYU graduate programs. Provide a high level of personalized service to inquiries and applicants. Connect prospective students with appropriate campus graduate admissions offices. Educate prospective graduate students regarding admission policies and procedures. Respond to phone and email inquiries in a courteous and professional manner; assess needs and provide the appropriate information and/or direct them to the appropriate department. Display a comprehensive knowledge of policies, academic programs, and office activities across the University. Communicate with various administrative units including, various Graduate Admissions offices, the Registrar, Student Affairs, and Financial Services regarding student issues. Perform a range of clerical and general office duties, including those of a confidential nature. Assist professional staff with office activities and projects as assigned, including data collection and analysis. Compose letters and correspondence and assist in the creation of division training manuals. Perform general word processing, spreadsheet and data entry duties utilizing intermediate-level functions. Gather information on graduate inquiries. Modify and/or create databases and complex spreadsheets.
Required Education: High School diploma or equivalent.
Preferred Education: Bachelor’s Degree
Required Experience: 3+ years of office experience. Experience providing a high level of customer service.
Preferred Experience: 2+ years of office experience (with an Associate’s degree). 1 year of office experience (with a Bachelor’s degree). Experience in higher education or graduate admissions
Required Skills, Knowledge and Abilities: Excellent customer service, interpersonal, analytical, problem solving, and written and verbal communication skills. Ability to prioritize in a fast-paced environment. Ability to interpret policies and procedures, to interact effectively with a diverse population at all levels, and to facilitate decision-making. Proficiency with intermediate level word processing, spreadsheet and database applications. Moderate, accurate keyboarding. Good proofreading and writing skills. Good organization skills.
Preferred Skills, Knowledge and Abilities: Knowledge of NYU academic programs. Working knowledge of international student admission requirements. Advanced-level proficiency with word processing, spreadsheet and database applications. Proficient, accurate keyboarding. Strong proofreading and writing skills.