Reporting to the Associate Director of Endpoint Engineering & Support the Endpoint Engineer is responsible for the quality and completeness of managed workstation support at NYU. Provide senior level leadership, planning, evaluation, programming and deployment of solutions and support for the managed workstation program, related applications, technologies and products.
Required Education: Bachelors degree and at least five years experience providing technical support or equivalent combination.
Preferred Education: N/A
Required Experience: Knowledge of two or more high level scripting and/or programming languages.
Preferred Experience: N/A
Required Skills, Knowledge and Abilities: - Demonstrated expertise in OS X operating systems, hardware, server environment and applications, with demonstrated experience in system administration and management. - Demonstrated expertise in Windows operating systems, hardware, server environment and applications, with demonstrated experience in system administration and management - Demonstrated expertise in software packaging, software distribution, image management, deployment, application virtualization, and OS virtualization and other end user computing technologies. - Ability to work in a collaborative, interdepartmental environment. - Ability to work independently and proactively. - Excellent oral and written communication skills. - Excellent time management and organizational skills. - Ability to assess directional trends in information technology and to present project plans resonant with such trends. - Demonstrated excellent analytical and problem resolution skills. - Equal comfort with both ‘back office’ activities and end-user support. - Ability to train personnel on new applications and utilities.