Campus/Auxilary/Transportation, Facilities, Public Safety
The Communications Lieutenant oversees dispatchers that process calls regarding emergency and non-emergency situations in a 24/7/, 365 day operation. The Communications Lieutenant monitors dispatchers and calls, ensuring appropriate response units are dispatched. He/She promotes a positive work environment, and encourages positive attitudes, and is an expert multi-tasker. The Lieutenant assists in overseeing the smooth operation of the Communications Center, by providing direction to dispatchers and arranging for additional staff to ensure staffing requirements are met. The Communications Lieutenant maintains a high level of knowledge and proficiency of all aspects of Communications Center operations and equipment.
Required Education: Bachelor’s degree or equivalent combination of education and experience.
Preferred Education: Bachelor’s degree in security or related field or equivalent combination of education and experience.
Required Experience: 3-4 years of supervisory experience in security or law enforcement or equivalent combination of education or experience. Must possess a valid, unrestricted driver's license.
Preferred Experience: Minimum five years of relevant public safety experience preferred.
Required Skills, Knowledge and Abilities: Working knowledge emergency communications systems including multiple two-way radio systems, Computer Aided Dispatch (CAD) system, alarm receiver, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems required. Demonstrated willingness to exercise authority and accountability for making decisions required. Demonstrated sensitivity to the team atmosphere and assists employees in addressing problems which could impair the atmosphere of the Communications Center required. Knowledge of computers, including Microsoft Office Suite and Microsoft Windows required. Excellent verbal and written communication skills required. Excellent typing skills required. Ability to learn the practices and procedures involved in public safety communications and operate radio/telephone receiving and transmitting equipment required. Ability to learn the geography of the University, the jurisdictional boundaries of the area served, and the location of streets and important buildings required. Ability to work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations required. Ability to read, write, and effectively communicate in English required. Strong ability to multi-task required. Ability to read and interpret maps required. Ability to reach for telephones and radio access required. Ability to sit for long periods of time required. Ability to speak concisely required. Ability to hear accurately, especially when listening to radios and telephones required. Ability to work weekends and different shifts on a rotating basis required. Flexibility to work on any assigned shift required.
Preferred Skills, Knowledge and Abilities: Association of Public Safety Communication Officials (APCO) Public Safety Telecommunicator certification preferred. Ability to accurately type 40 words per minute or more preferred. Ability to operate telephones, radios and a multiple screen computer console linked to a computer-aided dispatch communications system preferred.