Experience with batch process schedulers (BMC Control M, PeopleSoft, or similar). Relevant courses (systems analysis, database systems, Java, web programming).
At least 2 years related experience or equivalent combination, with student applications in an academic environment. Must include experience with systems applications and analysis, integrated systems and providing user support services. Strong functional and technical experience in the Starfish application.
Experience with security administration for related systems and applications (e.g., Starfish, PeopleSoft) and supporting mainframe systems.
Required Skills, Knowledge and Abilities:
Ability to diagnose & troubleshoot system errors with exceptional attention to detail and accuracy. Strong team player as well as demonstrate the ability to complete projects independently. Proficient with MS office applications. Ability to effectively communicate technical information to non-technical audience. Able to complete tasks with aggressive timelines. Strong desire to serve students, faculty, and administrators in an university support setting. Excellent organizational, interpersonal, communication and client support skills. Starfish configuration, PeopleSoft Campus Solutions Query, SQL experience, BRIO, Tableau or similar reporting tool. Ability to interact with a diverse population and all levels of personnel, and to demonstrate tact and diplomacy when in dealing with difficult issues and/or diverse organizations. Ability to develop positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public.
Preferred Skills, Knowledge and Abilities: