• Customer Service Representative-1

    Posting Number 2018-5047
    Posted Date 2 weeks ago(2 weeks ago)
    Location : Location
    US-NY-New York
    Department
    Patient Care Services (Staff)
    School/Division
    College of Dentistry (DN1032)
    Compensation Grade
    Local 3882 - 07
    Union
    Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
    FT/PT
    Full-Time
    Category
    General Office Administration
  • Position Summary

    Responsible for providing front line customer service for the College of Dentistry to all patients, visitors, students, faculty administrators and staff. Provide patients and visitors with information and assist with way-finding. Answer telephones, screen calls and take messages. Respond to routine inquiries and provide information regarding clinic hours, appointments, general clinic policies and procedures, patient care center locations, programs, events and consult with supervisors or others as needed, on more complex issues.

    Qualifications

    Required Education:
    High School diploma or equivalent combination.

    Preferred Education:
    N/A

    Required Experience:
    6 months of office experience providing customer service.

    Preferred Experience:
    1 year experience working in healthcare setting

    Required Skills, Knowledge and Abilities:
    Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to operate basic office equipment (personal computer, photocopy/fax machine). Proficiency with basic word processing applications.

    Preferred Skills, Knowledge and Abilities:
    N/A

    Additional Information

    EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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