• IT Specialist - Learning Management Systems

    Posting Number 2018-4787
    Posted Date 1 week ago(7/10/2018 8:46 AM)
    Location : Location
    US-NY-New York
    Department
    Academic Applications
    School/Division
    NYU IT (WS1170)
    Compensation Grade
    Band 53
    Union
    N/A
    FT/PT
    Full-Time
    Category
    Technology
  • Position Summary

    The IT Specialist will be responsible for ensuring continuous, high-quality service for multiple applications which may include: Sakai learning management system, WordPress, Kaltura video streaming service, Atlassian Confluence and JIRA, as well as other web-based applications. The IT Specialist will troubleshoot issues; analyze applications to diagnose and solve service faults; work collaboratively with user-facing teams in the resolution of issues; interface with technical teams, both within and outside of NYU (e.g., vendor technical support); support software development and QA activities through DevOps practices; work collaboratively with user-facing teams to resolve issues; act as an application subject matter expert (SME) to multiple NYU IT projects and within Provost-sponsored governances committees as required; monitor application performance and uptime.

    Qualifications

    Required Education:
    Bachelor's degree in STEM field, computer-related field or equivalent experience.

    Preferred Education:
    Master's degree in Computer Science

    Required Experience:
    3+ years experience with supporting enterprise systems and/or user-facing services. Experience in a collaborative team environment.

    Preferred Experience:
    Experience with the following: WordPress, Sakai (Learning Management System), Kaltura video streaming service, Atlassian Confluence and JIRA, Jenkins, and performance monitoring tools. Expertise in Unix/Linux System Administration; Tomcat/Apache deployment; SQL, Java, PHP, Python, Ruby, javascript development; Experience working in an academic environment.

    Required Skills, Knowledge and Abilities:
    Excellent analytical and problem-solving skills; clear and effective written and verbal communication; ability to work and communicate effectively in a collaborative team environment; software development experience; working knowledge of REST/SOAP APIs and familiarity with cloud hosting services, such as Amazon Web Services (AWS).

    Preferred Skills, Knowledge and Abilities:
    Experience with Java-based applications

    Additional Information

    EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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