3+ years of related experience, including in-depth knowledge/application of student service principles and practices in areas such as financial aid, bursar, registrar, enrollment services, or an equivalent combination of education and experience.
Experience in Bursar, Financial Aid, Registrar, Housing, or Client Services departments and/or shared services environment. Experience with student information systems, such as PeopleSoft Campus Solutions, and case management systems such as ServiceNow.
Required Skills, Knowledge and Abilities:
Excellent written and verbal communication skills, including the ability to influence and advocate when appropriate. Ability to promote a cooperative work environment. Exceptional attention to detail and accuracy. Ability to analyze and solve complex problems. Proficiency with computers, Microsoft Office, and student information systems. Strong organizational skills with the ability to simultaneously manage multiple projects in a fast-paced environment. Ability to consistently meet deadlines. Ability to demonstrate tact and diplomacy when dealing with difficult issues and/or diverse organizations. Ability to develop positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public. Demonstrated ability to provide high-quality customer service throughout a case’s “life cycle” (i.e., from initial contact to issue resolution). Ability to interpret policies and procedures, and to facilitate decision making.
Preferred Skills, Knowledge and Abilities:
Knowledge of FERPA and higher education credentials best practice; In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi.