• Registrar Counselor

    Posting Number 2018-4758
    Posted Date 2 weeks ago(7/2/2018 4:13 PM)
    Location : Location
    US-NY-New York
    Department
    Office of the University Registrar
    School/Division
    University Enrollment Management (WS1960)
    Compensation Grade
    Band 52
    Union
    N/A
    FT/PT
    Full-Time
    Category
    Student Services/Athletics
  • Position Summary

    The Registrar Counselor serves as ‘Tier 3’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve complex, in-person client inquiries and issues related to all Registrar functions, including, but not limited to, student registration, graduation, and academic records and credentials. Resolves issues in a professional and courteous manner, demonstrating comprehensive knowledge of federal and state regulations, department and student- related administrative policies and procedures. Partner with other offices (Bursar, Financial Aid, StudentLink, School Deans, Advising, NYU IT, Student Health Center, etc.) to ensure inquiries are resolved. Analyze and research degree requirements to develop and maintain appropriate rules. Document and recommend changes to the degree audit system, procedures, and business workflows. Initiate, lead, and/or participate in special projects. Develop communication and training materials.

    Qualifications

    Required Education:
    Bachelor’s degree

    Preferred Education:
    Master’s degree

    Required Experience:
    3+ years of related experience, including in-depth knowledge/application of student service principles and practices in areas such as financial aid, bursar, registrar, enrollment services, or an equivalent combination of education and experience.

    Preferred Experience:
    Experience in Bursar, Financial Aid, Registrar, Housing, or Client Services departments and/or shared services environment. Experience with student information systems, such as PeopleSoft Campus Solutions, and case management systems such as ServiceNow.

    Required Skills, Knowledge and Abilities:
    Excellent written and verbal communication skills, including the ability to influence and advocate when appropriate. Ability to promote a cooperative work environment. Exceptional attention to detail and accuracy. Ability to analyze and solve complex problems. Proficiency with computers, Microsoft Office, and student information systems. Strong organizational skills with the ability to simultaneously manage multiple projects in a fast-paced environment. Ability to consistently meet deadlines. Ability to demonstrate tact and diplomacy when dealing with difficult issues and/or diverse organizations. Ability to develop positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public. Demonstrated ability to provide high-quality customer service throughout a case’s “life cycle” (i.e., from initial contact to issue resolution). Ability to interpret policies and procedures, and to facilitate decision making.

    Preferred Skills, Knowledge and Abilities:
    Knowledge of FERPA and higher education credentials best practice; In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi.

    Additional Information

    EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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