Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
Provide basic hardware, software, and applications support for a lab or department which may have multiple locations and/or a complex technical environment including specialized technologies or systems that must interface with the network. Monitor and oversee the unit's local area networks (LANs) and PCs, which requires an operational understanding of the unique systems or applications of the unit and their implications/requirements for the technical infrastructure. May provide guidance to junior technical support staff. Must be able to work shifts 11-7, 12-8 and 3-10, occasional nights and weekends may be required.
Required Education: High School diploma or equivalent and some relevant technical training.
Preferred Education: Relevant certification.
Required Experience: 2-3 years of related experience. Experience providing customer support in an IT environment.
Preferred Experience: Experience providing technology support to a lab or department in a university setting, including knowledge of specialized software, systems, or technologies.
Required Skills, Knowledge and Abilities: Understanding of computing procedures, standards and desktop and network configurations. Expertise in systems, network hardware and software. Ability to work independently, skills to creatively troubleshoot and ability to express oneself clearly in both oral and written mode. Serve as a resource to junior technical support staff on the majority of standard procedures and some non-recurring problems and non-standard situations. Must be able to work shifts 11-7, 12-8 and 3-10, occasional nights and weekends may be required.