Provide high level data reporting support for the University’s alumni and donor database (Ellucian’s Advance). Primary technical liaison between end-users and University Development and Alumni Relations (UDAR) reporting. Monitor and resolve data retrievals and reports in a timely manner using ticketing system. Develop and manage UDAR reports and retrievals. Manage supplemental assistance as needed. Administer data mining and reporting using various technologies including MS SQL, SSRS Package, DTS jobs, Tableau, Crystal Reports, Oracle, and .NET. Provide problem solving, troubleshooting, training, and technical expertise to all UDAR data retrievals; respond to requests for technical advice from users regarding information retrieval tools supported by UDAR.
Master's Degree and experience in an academic and/or research environment.
2 years' relevant experience or equivalent combination. Must include experience providing technical support and utilizing troubleshooting techniques for resolving problems with hardware and software applications. Must include experience providing training to non-technical users.
Prior higher educational or fundraising experience.
Required Skills, Knowledge and Abilities:
Excellent data analysis, planning, analytical, problem solving, and communication skills. Ability to communicate technical information to a non-technical audience. Ability to work independently and in a team environment under deadline pressure. Proficiency using programming languages & applications (Microsoft SSRS, SQL, Crystal Reports). Knowledge of a variety of current and emerging technologies.
Preferred Skills, Knowledge and Abilities:
Box, Tableau, .NET, PL SQL, Visual Basic and Java script.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity