• Patient Service Representative

    Posting Number 2018-4411
    Posted Date 1 month ago(5/21/2018 10:22 AM)
    Location : Location
    US-NY-New York
    Department
    Periodontology and Implant Dentistry (Staff)
    School/Division
    College of Dentistry (DN1032)
    Compensation Grade
    Local 3882 - 09
    Union
    Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
    FT/PT
    Full-Time
    Category
    Health Services
  • Position Summary

    Provide the first level of customer service to patients of the dental clinic, from greeting and routing patients to record maintenance and cashier duties. Monitor daily clinic operations, within guidelines. Assign and review work of and train a number of student and/or casual employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge.

    Qualifications

    Required Education:
    High School diploma or equivalent.

    Required Experience:
    2 years of office experience.

    Preferred Experience:
    2 years of dental office or related healthcare facility experience.

    Required Skills, Knowledge and Abilities:
    Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.

     

    Preferred Skills, Knowledge and Abilities:

    Knowledge of a foreign language (e.g., Spanish).

    Additional Information

    EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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