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Information Technology Product Specialist

Information Technology Product Specialist

Posting Number 
2018-4379
Location : Location 
US-NY-New York
Posted Date 
4/6/2018
Compensation Grade 
Band 53
Union 
N/A
School/Division 
NYU IT (WS1170)
Department 
Academic Applications
FT/PT 
Full-Time

More information about this job

Position Summary

The IT Product Specialist will work as a part of the Academic Application Development team supporting the University’s enterprise academic applications. These applications support teaching and learning for NYU’s 60,000 students and 9,000 faculty members, across three campuses (New York City, Shanghai, and Abu Dhabi). The Product Specialist will be responsible for ensuring a high-quality user experience for enterprise academic applications. The incumbent will advise and consult with NYU faculty, staff, and students to inform the design and development of enterprise applications, through requirements gathering, meetings with individuals and groups, structured usability testing sessions, and focus groups with faculty, students, and staff. The incumbent will (1) work closely with NYU IT developers and vendors in the design and development of new functionality and user experience (UX) enhancements; (2) conduct user experience testing and functionality testing as part of an iterative, Agile development cycle; (3) act as a product subject matter expert (SME) to multiple NYU IT projects and within Provost-sponsored governances committees; and (4) provide day-to-day application-level support of our academic services, which include WordPress, Google Apps for Education, Kaltura video streaming service, Sakai (Learning Management System), Box, and Atlassian Confluence.

Qualifications

Required Education:
Bachelor's degree in STEM field, Software User Experience, or equivalent experience

Preferred Education:
N/A

Required Experience:
4+ years experience as a product expert for user-facing application services. Experience with UX testing and Agile software development methodologies. Experience working in a collaborative team environment.

Preferred Experience:
Experience with the following: Google Apps for Education, WordPress, Kaltura video streaming service, Sakai (Learning Management System), Atlassian Confluence and JIRA, SQL, PHP, Python. Experience working in an academic environment.

Required Skills, Knowledge and Abilities:
Excellent analytical and problem-solving skills; ability to work and communicate effectively in a collaborative team environment; UX testing; basic HTML and CSS skills; basic SQL skills

Preferred Skills, Knowledge and Abilities:
N/A

Additional Information

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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