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Supervisor, Client Services

Supervisor, Client Services

Posting Number 
Location : Location 
US-NY-New York
Posted Date 
Compensation Grade 
Band 52
Division of Libraries (LB1082)
Libraries Client Services

More information about this job

Position Summary

Analyze, evaluate and diagnose technical problems involving NYU Division of Libraries ITS technology services; assess complexity and determine resolutions; report on findings; recommend and document solutions. Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for LITS enterprise services and applications. Collaborate with LITS Client Services Manager, Supervisor, and Computer Support Technicians, service partners, and vendors for problem management of complex technical support issues.


Required Education:
Bachelor's Degree in Computer Information Technology, Computer Science, Information Systems or a related discipline; degree equivalent: four years of additional of professional work experience in the IT field

Required Experience:
Five years of professional work experience in current operating system administration, universal image creation and application packaging. Experience in supporting end-users and demonstrated strong customer service skills. Experience leading a diverse team. Experience with or ability to formulate procedures related to this position. Ability to establish and maintain effective working relationships.

Preferred Experience:
Experience managing computers using SCCM 2012, KACE 1000 Experience supporting Apple computer software

Required Skills, Knowledge and Abilities:
Extensive knowledge of Microsoft operating systems (7/10.x), Windows based software applications and administrative environments such as Active Directory, MS Professional Office Suite, Symantec (SEP), Adobe Creative Cloud suite, Multiple Internet browsers (IE, Google Chrome, Safari, etc.), and Macintosh (OS 10.x) support. Understanding of basic networking technology and Ethernet communication, hardware and software configuration of printers, PC workstations, laptops, tablets and other similar peripheral equipment. Experience building and maintaining system images.

Additional Information

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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