Bachelor's Degree in Computer Information Technology, Computer Science, Information Systems or a related discipline; degree equivalent: four years of additional of professional work experience in the IT fieldRequired Experience:
Five years of professional work experience in current operating system administration, universal image creation and application packaging. Experience in supporting end-users and demonstrated strong customer service skills. Experience leading a diverse team. Experience with or ability to formulate procedures related to this position. Ability to establish and maintain effective working relationships.Preferred Experience:
Experience managing computers using SCCM 2012, KACE 1000 Experience supporting Apple computer softwareRequired Skills, Knowledge and Abilities:
Extensive knowledge of Microsoft operating systems (7/10.x), Windows based software applications and administrative environments such as Active Directory, MS Professional Office Suite, Symantec (SEP), Adobe Creative Cloud suite, Multiple Internet browsers (IE, Google Chrome, Safari, etc.), and Macintosh (OS 10.x) support. Understanding of basic networking technology and Ethernet communication, hardware and software configuration of printers, PC workstations, laptops, tablets and other similar peripheral equipment. Experience building and maintaining system images.