Bachelor's degree in Computer Science or related fieldPreferred Education:
Master's DegreeRequired Experience:
2 years' relevant experience or an equivalent combination of education and experience. Must include experience supporting information technology, training, research, and client service in an academic environment.Preferred Experience:
Experience working in a University/College environment.Required Skills, Knowledge and Abilities:
Expertise in one or more of the following areas: PC and Mac hardware and software, KACE Imaging, volume software licensing, statistical computing, cloud file storage (e.g. Google Apps for Education, NYU Box), Information Security Protocols (e.g. COBIT 5, NIST)Preferred Skills, Knowledge and Abilities:
Knowledge of Zendesk.