Under general supervision, work with NYU Division of Libraries user groups to solve business problems with available technology including hardware, software, databases, and peripherals. Analyze, evaluate and diagnose technical problems involving NYU Division of Libraries ITS technology services; assess complexity and determine resolutions; report on findings; recommend and document solutions. Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for LITS enterprise services and applications. Develop, maintain, and manage multiple computer images and central image deployment service. Collaborate with LITS Client Services Manager, Supervisor, and Computer Support Technicians, service partners, and vendors for problem management of complex technical support issues.
MCP (Microsoft Certified Professional), CompTIA A+
3 years of IT Support experience or a combination of education and experience
Required Skills, Knowledge and Abilities:
Extensive knowledge of Microsoft operating systems (7/10), Windows based software applications and administrative environments such as Active Directory, MS Professional Office Suite, Symantec (SEP), Adobe Creative Cloud suite, Multiple Internet browsers (IE, Google Chrome, Safari, etc.), and Macintosh (OS 10.x) support. Understanding of basic networking technology and Ethernet communication, hardware and software configuration of printers, PC workstations, laptops, tablets and other similar peripheral equipment. Experience building and maintaining system images. Ability to lead a diverse team and formulate procedures. Ability to establish and maintain effective working relationships. Experience managing computers using KACE. Experience supporting Apple computer software.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity