The Associate Vice President, Systems & Services leads the team responsible for the functional configuration and management of the University's enterprise business systems (HRIS, Finance, Budget and Management Information) including business process design, application configuration, customer support, people infrastructure and project/enhancement planning and champion excellent service delivery. The AVP, Systems and Services drives service quality, efficiency, simplicity, transparency and sound decision making by establishing best-practice service standards, technology and business process models and continuous improvement initiatives. She/he will promote service excellence by establishing performance benchmarking, data governance and security management paradigms that enable NYU’s academic mission. Exercises overall leadership over NYU’s administrative customer support centers by maximizing the capabilities of NYU’s issue management architecture, driving prompt and valuable service delivery.
Master’s degree in information technology, business administration, or related area.
10+ years of experience leading large-scale service and systems delivery at the director-level, or an equivalent combination of education and experience. Must include in-depth experience of the following areas: customer support, case management, applications programming, systems implementation, project management, report analysis, design and development, business process re-engineering, full lifecycle project methodology. Must have demonstrated ability to lead large scale ERP implementation and process improvements.
15+ years of experience within a senior management position; including as a department head managing applications both locally and as software as a service. Experience negotiating and executing vendor contracts.
Required Skills, Knowledge and Abilities:
Demonstrated planning, analytical, and interpersonal skills. Excellent verbal and written communication skills. Extensive knowledge of finance, accounting and/or human resources concepts and practices. Expertise in the use of databases, data analysis and modeling as management tools. Knowledgeable in the implementation of a metrics program. Familiarity with industry best practice within enterprise applications and tools that are available.
Preferred Skills, Knowledge and Abilities:
Managed groups responsible for providing customer service to large user populations. Managed a global team.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity