The Customer Service Advisor will resolve escalated client inquiries within NYU's shared services team, FinanceLink. The individual in this position will work with FinanceLink Service Representatives, senior staff and subject matter experts to resolve client inquiries and issues related to accounts payable, procurement, financial systems, tax, insurance budget, accounting and reporting, and other defined inquiry categories. This position will work with Financial Operations & Treasury (Financial Systems Management, Accounts Payable, Tax, Accounting & Reporting, Procurement, Treasury and Real Estate, Budget Office, etc.), school/unit representatives, and University Finance to resolve cross-functional issues. This position will be responsible for working collaboratively with FinanceLink management to make proactive suggestions for service improvements and developing and implementing improvements to FinanceLink operations.
Bachelor's degree in accounting, finance or related field.
3 years of relevant experience including knowledge of finance.
3 years of experience within a finance functional area (i.e. - Finance and Payroll). Experience in Higher Education and/or a Shared Services environment. Additional experience working with ServiceNow or other tool and software-as-service platforms for financials, procurement and payables.
Required Skills, Knowledge and Abilities:
Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to quickly define the issue, accurately assess level of urgency, and efficiently resolve client inquiries and issues. Excellent written and verbal communication skills including public speaking. Must be able to work independently, collaborate with the team, and handle multiple tasks in a deadline- driven environment. Knowledge of accounts payable, procurement, supplier vendor data, accounting and general ledger, ERP systems and workflow tools.
Preferred Skills, Knowledge and Abilities:
Experience with financial systems and/or case management systems. Six Sigma or other continuous improvement Training and/or certificate.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity