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Senior PC Support Technician

Senior PC Support Technician

Posting Number 
2017-3909
Location : Location 
US-NY-New York
Posted Date 
11/13/2017
Compensation Grade 
Local 3882 - 43
Union 
Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
School/Division 
College of Dentistry (DN1032)
Department 
Technology and Informatics Services (Staff)
FT/PT 
Full-Time

More information about this job

Position Summary

Provide assistance to users and technical support for multi-station local area network. Perform skilled maintenance and extensive equipment repair, troubleshoot equipment problems in the field, operate a variety of specialized equipment, set up hardware and consult with client employees on IT requirements and capabilities. Assist with training, prioritize, assign and review work of student employees.

Qualifications

Required Education:
High School diploma or equivalent and some relevant technical training.

Preferred Education:
Relevant certification.

Required Experience:
2-3 years of related experience. Experience providing customer support in an information technology environment.

Preferred Experience:
Experience providing support in a lab or department within a university setting.

Required Skills, Knowledge and Abilities:
Understanding of computing procedures and standards, as well as desktop and network configurations. Ability to operate a wide variety of technology equipment. Skilled at troubleshooting and performing moderately complex repairs.

Preferred Skills, Knowledge and Abilities:
Knowledge of specialized software, systems, or technologies.

Additional Information

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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