Provide assistance to users and technical support for multi-station local area network. Perform skilled maintenance and extensive equipment repair, troubleshoot equipment problems in the field, operate a variety of specialized equipment, set up hardware and consult with client employees on IT requirements and capabilities. Assist with training, prioritize, assign and review work of student employees.
High School diploma or equivalent and some relevant technical training.
2-3 years of related experience. Experience providing customer support in an information technology environment.
Experience providing support in a lab or department within a university setting.
Required Skills, Knowledge and Abilities:
Understanding of computing procedures and standards, as well as desktop and network configurations. Ability to operate a wide variety of technology equipment. Skilled at troubleshooting and performing moderately complex repairs.
Preferred Skills, Knowledge and Abilities:
Knowledge of specialized software, systems, or technologies.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity