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Assistant Director, Endpoint Engineering and Support

Assistant Director, Endpoint Engineering and Support

Posting Number 
2017-3793
Location : Location 
US-NY-New York
Posted Date 
10/11/2017
Compensation Grade 
Band 53
Union 
N/A
School/Division 
NYU IT (WS1170)
Department 
Operations
FT/PT 
Full-Time

More information about this job

Position Summary

Manage a team of Desktop Support technicians and Endpoint Engineers responsible for delivering expert, efficient and cordial computing support to NYU’s faculty, staff and students. The Assistant Director will be the technical leader for a Managed Workstation environment and associated technologies.

Qualifications

Required Education:
Bachelors degree and at least seven years experience providing technical support or equivalent combination.

Preferred Education:
N/A

Required Experience:
Management experience and experience in a higher education environment preferred.

Preferred Experience:
N/A

Required Skills, Knowledge and Abilities:
- Excellent oral and written communication skills. - Demonstrated ability to manage, mentor and develop staff, including in technical areas. - Demonstrated exceptional customer service skills. - Demonstrated ability to work successfully in a fast paced and changing environment. - Demonstrated ability to motivate and mobilize a team around shared goals. - Demonstrated ability to juggle multiple, competing responsibilities. - Demonstrated ability to successfully manage small-to-medium scale projects. - Knowledge of University policies and procedures. - Advanced knowledge of contemporary desktop computing technology, including Mac, Windows, Unix and Mobile OS, hardware and software applications.

Preferred Skills, Knowledge and Abilities:
N/A

Additional Information

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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