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Patient Service Representative

Patient Service Representative

Posting Number 
2017-3680
Location : Location 
US-NY-New York
Posted Date 
9/18/2017
Compensation Grade 
Local 3882 - 09
Union 
Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
School/Division 
College of Dentistry (DN1032)
Department 
Periodontology and Implant Dentistry (Staff)
FT/PT 
Full-Time

More information about this job

Position Summary

Provide the first level of customer service to patients of the dental clinic, from greeting and routing patients to record maintenance and cashier duties. Monitor daily clinic operations, within guidelines. Assign and review work of and train a number of student and/or casual employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge.

Qualifications

Required Education:
High School diploma or equivalent.

Required Experience:
2 years of office experience.

Preferred Experience:
2 years of dental office or related healthcare facility experience.

Required Skills, Knowledge and Abilities:
Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.

Additional Information

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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