Bachelor’s degreeRequired Experience:
3 or more years of related experience, including in-depth knowledge/application of student services areas such as financial aid, bursar, registration or housing principles and practices, or an equivalent combination of education and experience.Preferred Experience:
Experience in Bursar, Financial Aid, Registrar and/or Housing departments, Higher Education and/or a Shared Services environment. Experience with PeopleSoft student module and/or case management systems such as ServiceNow.Required Skills, Knowledge and Abilities:
Excellent verbal and written communication skills, including the ability to influence and advocate when appropriate. Excellent interpersonal, analytical, problem solving, and conflict resolution skills. Demonstrated ability to provide high-quality customer service throughout a case’s ‘life cycle’ (i.e., from initial contact to issue resolution). Ability to interpret policies and procedures, to interact effectively with a diverse population at all levels, and to facilitate decision making. Ability to handle multiple tasks in a high volume, deadline-driven environment.Preferred Skills, Knowledge and Abilities:
In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi.