Assume overall responsibility and oversight for Finance and Employee Support functions including the FinanceLink and PeopleLink service centers and the Communications, Training and Customer Quality Assurance team. Lead the FinanceLink and PeopleLink shared services team that provides Tier 1 and Tier 2 services to the University for the following functions: HR, Payroll, Procurement, Accounts Payable, and other related HR and Finance services. Provide strategic oversight and ensure consistent high-quality execution of communications, training and quality assurance programs. Set goals and objectives for the shared services organization and oversee performance across all support service operations. Provide direction and leadership for support service employees and cultivate a learning organization that promotes a culture of customer service and continuous improvement. Actively participate in the governance for all shared services, implementing appropriate business processes and internal controls, leveraging data and trend insights to provide feedback to business and leadership and influence strategic direction and decision-making. Develop and maintain collaborative relations with University partners, and cultivate a positive, trustworthy reputation for the support services team.
Required Education:
Bachelor's Degree
Preferred Education:
Master's Degree
Required Experience:
10+ years of relevant experience including leadership experience in Shared Services, Human Resources, Finance/Payroll, customer service or related field. Must include in-depth experience of the following areas: client support, case management, implementing change initiatives, and report analysis.
Preferred Experience:
10+ years of leadership experience in Higher Education or similar field. Previous management experience in shared services environment.
Required Skills, Knowledge and Abilities:
Demonstrated managerial, decision-making, planning, organizational, problem-resolution and leadership skills. Demonstrated ability to build strong relationships with a variety of stakeholders. Knowledge and experience with productivity, meeting/exceeding customer expectations and continuous improvement initiatives. Results-oriented; able to deliver results under difficult conditions and demonstrate balanced judgment under pressure. Demonstrated ability to manage people on a day-to-day basis; ability to inspire a high level of commitment and performance.
Preferred Skills, Knowledge and Abilities:
Proficient with Human Capital Management and Finance processes and systems (preferably Workday and Oracle) and case management systems (preferably ServiceNow). Proven ability holding staff accountable for the achievement of established goals and metrics (i.e., service targets). Experience managing teams responsible for providing customer service to large customer/user populations. Demonstrated capability to manage and appropriately tailor interactions at all levels and ability to determine needs of disparate audiences and develop solutions to meet those unique requirements.
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $215,000.00 to USD $255,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
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