Required Education:
Bachelor's Degree
Required Experience:
3+ years relevant experience analyzing hardware, software, and systems' performance, providing technical support, including troubleshooting to resolve problems with computer hardware, software applications, printers, and A/V systems. Experience with Active Directory and Endpoint Management Systems; creating technical documentation and staff supervision or an equivalent combination of education and experience.
Preferred Experience:
3+ years relevant experience, including experience in a service/help desk and/or audiovisual environment solving highly technical issues and experience working with system and endpoint administrators to report issues and bugs identified by service desk staff in an educational environment.
Required Skills, Knowledge and Abilities:
Strong customer focus, flexibility to resolve urgent issues, and understanding of computer technology in an educational environment. Excellent interpersonal, verbal, and written communication skills. Able to effectively communicate with individuals at all levels (including non-technical users), create detailed computer/software procedures, establish detailed metrics for reporting, and adapt while troubleshooting highly technical issues independent of device or operating system. Must have knowledge of Crestron systems and advanced knowledge of Windows OS and Apple Mac OS. Diverse experience in audio-visual equipment such as video cameras, microphones, and projectors. Ability to conduct training classes and presentations.
