Required Education:
Bachelor's Degree
Preferred Education:
Master's Degree
Required Experience:
3+ years Experience working in a university or office setting with strong customer service skills
Preferred Experience:
3+ years • Experience working in a university setting working with a range of constituencies.
Required Skills, Knowledge and Abilities:
• Exceptional organizational skills, attention to detail, and ability to follow through and meet deadlines. • Creative and effective problem-solver. • Ability to work independently and cooperatively as part of a team with a high level of initiative. • Excellent verbal and written communication skills. • Proficiency with word processing, spreadsheet, PowerPoint presentations and software applications, specifically with Microsoft Office and Google Suite. • Webinar experience (Zoom, GoToWebinar, Webex, etc.). • Flexible and adaptable to a quickly changing environment. • Ability to multitask using good judgment and discretion.
Preferred Skills, Knowledge and Abilities:
• Project and process management (monday.com, SmartSheet, etc.). •Critical thinking and advanced analytical skills • Energized by teamwork and skilled in cross-functional collaboration. • Capacity for high caliber delivery of customer service. • Working knowledge of research administration, sponsored programs, and regulatory compliance areas (i.e. export controls, human subjects research, animal research, conflicts of interest and commitment, responsible conduct of research, data management and security). • Interpersonal effectiveness. • Professional flexibility and adaptability with a nurturing approach. • Familiar with data collection and the importance of ensuring adequacy, accuracy, and legitimacy of data in NYU systems, with the ability to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards.