NYU's Stern School of Business has an exciting opportunity for an IT Support Analyst in the IT Department. The IT Support Analyst will analyze, evaluate and diagnose escalated technical problems involving Stern-wide technology services and products; assess complexity and determine resolutions; report on findings; recommend and document solutions. Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for enterprise wide services and applications. Collaborate with managers, specialists, technicians, service partners, and vendors for problem management of complex technical support issues.
The successful candidate will have a Bachelor's Degree and 2+ years relevant experience, including experience analyzing hardware, software and systems' performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non-technical users, and staff supervision or an equivalent combination of education and experience. Excellent interpersonal, verbal and written communication skills, familiarity with network systems and instructional computing, including internet services, web browsers, Windows and Mac-based software, and productivity applications (e.g., Google Workspace, MS Suite, Zoom, etc.) is required. The ability to conduct training classes and presentations is also essential. Help Desk Institute (HDI) certification or other professional level certification in service desk management is preferred.
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $65,454.55 to USD $79,999.99. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
New York University Stern School of Business is a welcoming community that inspires its employees to embrace and lead change in a rapidly transforming world. We offer a collegial and inclusive culture, and an excellent benefits package, which includes up to 100% NYU tuition waiver, generous vacation and holiday time off, health benefits, and flexible work policies. NYU and Stern provide access to a wide range of professional development resources, along with opportunities to build your career and expand your network. Located in the heart of Greenwich Village and deeply connected with the City for which it is named, NYU Stern is one of the nation’s premier management education schools and research centers. NYU Stern is a community that fosters inclusion, belonging, diversity and equity, and inspires its members to embrace change in a globally changing world. For more information about working at NYU please visit our website at: http://www.nyu.edu/about/careers-at-nyu.html.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
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