NYU's Global Programs & University Life organization is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity and accessibility that inform academic excellence. Employees in this organization are expected to contribute to diverse, equitable, inclusive and accessible learning and working environments for our students, staff, and faculty.
The Student Affairs Case Manager provides individual case management and follow up for students and their families experiencing personal, medical, social or academic crises and is responsible for identifying support needs for their assigned caseload, assigned by the Director of Case Management. Serves as a member of the Case Management team to support students of concern and collaborate with campus partners on supporting students navigation through the concern. Screen and conduct preliminary review of reports of bias, discrimination, and/or harassment made against students and properly route these concerns. Serve as a liaison to academic schools and other campus offices to provide support, consultation, training, and outreach. The Student Affairs Case Manager may also provide duties related to Behavioral Intervention Team work on an as needed basis. Represent the Office of the Dean of Students at regional/national organizations as assigned and assist with and attend Divisional and/or University-wide events.
Required Education:
Bachelor's Degree in social work, mental health, higher education or related field.
Preferred Education:
Master's Degree in higher education, social work, mental health, or related fields.
Required Experience:
3+ years of professional work experience. Must include experience with crisis response and/or student support services. Understanding of emerging issues in higher education and best practices in student services and behavioral intervention.
Required Skills, Knowledge and Abilities:
First and foremost, emotional intelligence and the ability to remain calm and professional under stressful or ambiguous circumstances is essential. Excellent time-management, task-oriented, listening, written, and interpersonal communication skills. The case manager should have conflict resolution/mediation and life skills to be able to assist students with needs related to these areas. Ability to problem solve in a cooperative capacity. Impeccable integrity and ability to handle complex, sensitive, and confidential issues. Keen understanding of issues facing college students and their parents. Effective cultural competence and interpersonal skills surrounding inclusion, diversity, belonging, equity, and accessibility.
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $65,000.00 to USD $75,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
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