Assistant Director, Information Technology and Systems

The Assistant Director, Information Technology is a vital member of the NYU Gallatin School's Technology and Operations team and reports directly to the Director of Operations. 

Responsibilities for this role include:

• Manage the School’s IT infrastructure, including Mac and Windows desktops, endpoints, learning spaces, and servers.
• Administer and support applications and databases
• Provide tier-3 support for endpoints, servers, systems, and applications. Provide technical leadership for new systems, processes, and applications
• Develop and support maintenance and security strategies to ensure uninterrupted operations and data security; implementing backup, remote, and cloud access procedures
• Deliver technology training for staff
• Research emerging technologies and make recommendations
• Partner with University departments and Schools to implement university-wide technologies
• Collaborate with consultants, vendors, and IT departments to address technical, operational, and security needs
• Develop and monitor departmental budgets

Required Education:
Bachelor's Degree in Information Technology

Preferred Education:
Master's Degree Science in Information Systems

Required Experience:
5+ years Desktop support maintenance, including VMWare, Active Directory administration, and Amazon Web Services. Proficient in IT security software and database management. Strong background with Windows operating systems, MS Office, computer hardware, and desktop support concepts such as managed endpoints (Cortex and Bigfix). Familiarity with virus and spyware protection, system memory, hard disk upgrades, software installation, printer/scanner synchronization, mobile device configuration, imaging, network, and user account administration. Expertise in Windows backup, recovery, and restoration processes.

Preferred Experience:
5+ years experience with desktop support issues, Active Directory administration, and database management.

Required Skills, Knowledge and Abilities:
Proficiency in integrating and managing complex projects. Agile thinker with strong analytical, negotiation, and problem-solving skills. Ability to navigate conflict and maintain positive relationships at all organizational levels, both internal and external. Strong understanding of hardware, software, Windows server/Active Directory, VMWare server management, database management, and networking. Working knowledge of telecommunications, Active Directory/Amazon Cloud Services, LAN, and emerging technologies. Strong leadership and management skills, with the ability to analyze trends and provide recommendations. Effective communication and relationship-building abilities with diverse stakeholders.

Preferred Skills, Knowledge and Abilities:
Technical expertise in operating systems, network protocols, and various software applications, with a particular emphasis on using tools like BigFix and Cortex XDR for endpoint management, security, and threat detection. Cybersecurity knowledge and experience are crucial, encompassing an understanding of security measures and compliance frameworks. Proficiency in data management, troubleshooting, and problem-solving are essential for effective IT operations. Additionally, skills in IT project management, customer service, collaboration, adaptability, and continuous learning are vital for successful interactions with both technical and non-technical stakeholders. Familiarity with the Salesforce platform. Familiarity with documentation and reporting capabilities, along with vendor management. Demonstrated expertise in strictly adhering to data privacy and security procedures, utilizing tools like BigFix and Cortex XDR to enhance data security. This includes ensuring compliance with legal and NYU security standards, safeguarding sensitive information, and mitigating potential risks effectively.

NYU Gallatin provides a distinctive liberal arts education for a diverse student body. Our faculty foster passionate intellectual commitments from learners and prepare them for a world in which managing knowledge is key to success. Guided by the philosophy that self-directed learning is the key goal, the faculty seek to cultivate an environment conducive to intellectual exploration across traditional academic disciplines, and they insist on active student engagement in developing the direction of their own education. Our highly specialized and deeply engaged advisers guide students in their intellectual explorations toward an interdisciplinary approach to problem solving.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $90,000.00 to USD $110,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

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