The Registrar Counselor serves as ‘Tier 3’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve complex, in-person client inquiries and issues related to all Registrar functions, including, but not limited to, student registration, graduation, and academic records and credentials. As a member of the Registrar Counselor team, Counselors resolve issues in a professional and courteous manner, demonstrating comprehensive knowledge of federal and state regulations, department and student- related administrative policies and procedures. Counselors often partner with other offices (Bursar, Financial Aid, StudentLink, School Deans, Advising, NYU IT, Student Health Center, etc.) to ensure inquiries are resolved while upholding academic policy, degree requirements, and appropriate rules. Counselors are expected to develop communication and training materials; document and recommend changes to office procedures and business workflows; and initiate, lead, and/or participate in department/division special projects.
3+ years of related experience, including in-depth knowledge/application of student service principles and practices in areas such as financial aid, bursar, registrar, enrollment services, or an equivalent combination of education and experience.
Experience in Bursar, Financial Aid, Registrar, Housing, or Client Services departments and/or shared services environment. Experience with student information systems, such as PeopleSoft Campus Solutions, and case management systems such as ServiceNow.
Required Skills, Knowledge and Abilities:
Excellent written and verbal communication skills, including the ability to influence and advocate when appropriate. Ability to promote a cooperative work environment. Exceptional attention to detail and accuracy. Ability to analyze and solve complex problems. Proficiency with computers, Microsoft Office, and student information systems. Strong organizational skills with the ability to simultaneously manage multiple projects in a fast-paced environment. Ability to consistently meet deadlines. Ability to demonstrate tact and diplomacy when dealing with difficult issues and/or diverse organizations. Ability to develop positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public. Demonstrated ability to provide high-quality customer service throughout a case’s “life cycle” (i.e., from initial contact to issue resolution). Ability to interpret policies and procedures, and to facilitate decision making.
Preferred Skills, Knowledge and Abilities:
Knowledge of FERPA and higher education credentials best practice; In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi.
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $58,500.00 to USD $68,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity