Required Education:
Bachelor's Degree or equivalent
Preferred Education:
Bachelor's Degree
Required Experience:
5+ years Relevant experience or equivalent combination. Must include experience providing technical support and troubleshooting techniques for resolving complex problems with networked hardware and software applications. Must also include experience providing technical training and supervising staff.
Preferred Experience:
3+ years Knowledge of advanced helpdesk management systems (e.g., ServiceNow), including workload analysis and prioritization, experience in managing helpdesk telephone and email queues. Experience in shift management and dispatch assignments.
Required Skills, Knowledge and Abilities:
Proficiency with the use of a broad range of information technologies, networked systems, internet services, web browsers, Windows and Mac-based software, e-mail systems, PC Desktop applications (MS Word, Excel, Access, PowerPoint). Excellent analytical, interpersonal, verbal and written communication skills. Ability to provide technical training to non-technical users.
Preferred Skills, Knowledge and Abilities:
Proficiency with the use of clinical technologies in a dental or medical environment.