The Business Analyst is the liaison between clients and system development teams to ensure that front end development meets user needs. Provide details about user functionality requirements and ensure that the system design meets those needs. Use design and analyst tools to develop user scope, write and implement user stories, and write, track, and test application bugs. Write, test, and manage test plans for both regression testing and new module testing. Provide all levels of user support for the growing IT Facilities Management Portfolio including in-house developed (capital project management system (CPACSweb), space management system (SMS), vendor management system (Midas), student safety information portal (S-SIP)) and vendor applications (Servicenow (CSM, FSM, Agent Now App), Jaeggar, UDW+, and others). Respond to all issues and inquiries. Train users as well as writing training materials. Review and ensure the accuracy of space data. Serve as a liaison to internal NYU clients regarding their space data. Participate in the review of vendor-produced architectural drawings, which requires collaboration with Capital Projects & Facilities to ensure compliance with NYU Standards.
Required Education:
Bachelor's Degree or equivalent equivalent combination of education and experience.
Required Experience:
3+ years related experience or an equivalent combination. Must include experience with user support, generating reports from raw data, data quality assurance, and system testing. Familiarity with Self Service User Support methodologies and best practices. Experience with Microsoft Excel, AutoCAD, and ServiceNow.
Preferred Experience:
1+ years Service Now testing experience
Required Skills, Knowledge and Abilities:
Ability to learn complex systems from a user perspective. Understanding of basic system architecture. Good verbal and written communication skills. Excellent analytical, problem solving and inter-personal skills. A creative problem solver. Ability to work independently and in a team/project-oriented environment. Willingness to learn new technical skills and accommodate evolving technologies. Hands-on experience with user support and financial reporting. Ability to understand complex finance related concepts, evaluate data quality and analyze large data sets. Ability to interpret and communicate technical concepts to a non-technical audience is required. Ability to prioritize and execute multiple work tasks. Ability to interact effectively with a diverse population is required. Knowledge of space terminology particularly in a higher education context, as well as best practices for architectural graphic standards.
Preferred Skills, Knowledge and Abilities:
Working knowledge of Electrical, Facilities, Telecom, Engineering shop drawings.
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $76,500.00 to USD $93,500.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity