Assistant Director, Visitor Experience & Student Engagement

Posting Number 2023-11489
Posted Date 2 months ago(1/23/2023 5:14 PM)
Location : Location
US-NY-New York
Hybrid Remote Work Classification
60% to 80% Onsite
Office of Marketing and Communications
University Enrollment Management (WS1960)
Compensation Grade
Band 52
Student Services/Athletics

Position Summary

The Assistant Director of Visitor Experience & Student Engagement plays a critical role in the recruitment strategy for the Office of Undergraduate Admissions. The person in this position is responsible for helping to manage NYU's extensive Admissions Ambassador program of 175+ student staff members on our Washington Square campus, and serve as a liaison with cohorts of students on our campuses in Abu Dhabi and Shanghai. The incumbent plays a critical role in guiding the personal and professional development of our student ambassadors, offering mentorship, and ensuring a work environment that enriches the student experience. In addition, the Assistant Director helps to oversee our NYU visitor center locations (2 physical spaces in Manhattan and one in Brooklyn) where we welcome over 100,000 prospective students annually. The person in this position will work in conjunction with the Marketing and Visitor Relations team and the division of Enrollment Management to enhance the overall visitor and overall customer experience for NYU. They will also play a key role in creating a strong partnership with student life leaders and groups across the University in order to plan and execute annual on- and off-campus special events for prospective students, families, community-based organizations, college counselors, and alumni volunteers.


Required Education:
Bachelor's Degree

Required Experience:
3+ years of professional level experience in college/university admissions or similar environment. Must include experience with student life, events planning and management, team leading, and/or staff training/development.

Preferred Experience:
5+ years of professional level experience in college/university admissions or similar environment. Demonstrated experience in student advising and event management. Experience with HTML and social media tools is preferred.

Required Skills, Knowledge and Abilities:
Outstanding communication, interpersonal, writing, and public speaking skills. Counseling/mentoring skills. Ability to represent the Office of Undergraduate Admissions, Enrollment Management, and NYU successfully and independently, and to provide leadership within a team setting. Student meetings in this role may take place during work evenings and weekends. Schedule flexibility is required.

Preferred Skills, Knowledge and Abilities:
Experience with virtual engagement technologies and special events. Ability to orchestrate high level university events.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $58,500.00 to USD $100,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity


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