Computer Support Technician

Posting Number 2022-11234
Posted Date 2 months ago(11/21/2022 10:46 AM)
Location : Location
US-NY-New York
Hybrid Remote Work Classification
60% to 80% Onsite
Department
NICHE E-Learning
School/Division
Rory Meyers College of Nursing (NS1058)
Compensation Grade
Local 3882 - 42
Union
Local 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
FT/PT
Full-Time
Category
Technology

Position Summary

Provide technical and customer assistance to customers, such as orienting them to learning management system, survey system and other computer resources, and resolving common customer problems. Monitor adherence to policies and procedures, such as verifying eligibility for access to systems. Provide reports and transcripts to users and the team as needed. Maintain merges of accounts and uploads of users to the learning management system. Train users in operating equipment. Troubleshoot hardware and software problems and perform basic maintenance and repair of parts and equipment. Analyze, evaluate and diagnose technical problems, report, recommend and document solutions. Collaborate with other departments such as University IT and the IT department at NYU Meyers.

Qualifications

Required Education:
High School diploma or equivalent and some relevant technical training.

Required Experience:
1-2 years of related experience.

Preferred Experience:
Experience in a customer service related field

Required Skills, Knowledge and Abilities:
Basic understanding of computing procedures and standards and desktop configurations.

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $31.82. This rate is based on bargaining unit contracts.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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