IT Engagement Program Manager

Posting Number 2022-11218
Posted Date 2 weeks ago(1/15/2023 12:11 PM)
Location : Location
US-NY-New York
Hybrid Remote Work Classification
Mostly Remote
Department
IT Engagement
School/Division
NYU IT (WS1170)
Compensation Grade
Band 53
Union
N/A
FT/PT
Full-Time
Category
Technology

Position Summary

The IT Engagement Program Manager is responsible for inviting and supporting a high level of engagement across NYU IT staff. Specifically, the Program Manager will plan, execute, and deliver employee engagement programs and initiatives for NYU IT. This individual will make improvements to programs as policies change, the organization’s needs change, and/or engagement is lower than desired. Recommend and create new engagement programs as gaps are identified. Create documentation for programs with timelines, processes, and cycles. Research NYU IT technology tools to recommend and execute opportunities to streamline and automate tasks in engagement programs. Capture and analyze engagement participation data and variances to prepare reports, summaries and recommendations for leadership. Creates feedback loops for engagement programs to drive change. Create communication documentation, marketing strategy, and website presence for engagement programs. Manage IT Engagement program budgets to stay within guidelines and create savings opportunities. Models and supports the NYU IT Core Beliefs in all aspects of work. Manages students and staff, as appropriate, to support their development, deliver results, and contribute to a positive culture.

Qualifications

Required Education:
Bachelor's Degree or equivalent

Preferred Education:
Bachelor's Degree in organizational development, human resources or business.

Required Experience:
5+ years of experience with office management, administrative services, and human resources including budget management and procurement or an equivalent combination of education and experience. Demonstrated ability to collaborate and communicate effectively in a complex, large scale employment arena with multiple stakeholders spanning the organization. Demonstrated ability to build, improve and manage programs and/or services to achieve excellent customer satisfaction.

Preferred Experience:
3+ years of project administration experience in an academic or non-profit setting.

Required Skills, Knowledge and Abilities:
Excellent organization, analytical, interpersonal, and communication skills. Excellence required in representing information, insights and recommendations in written, verbal and visual communications. Strong problem solving skills and ability to determine how to deliver on objectives with guidance, and work independently to meet deadlines and achieve goals. Proficient knowledge of word processing, spreadsheet, and presentation software. Ability to establish and maintain effective working relationships with supervisory personnel, co-workers, subordinates, vendors and other business professionals.

Preferred Skills, Knowledge and Abilities:
Exceptional analytical, problem-solving skills; ability to troubleshoot and deal with problems. Strong research skills including facility with Internet research. Ability to develop, implement, and interpret policies and procedures and effectively communicate sensitive information verbally and in writing to a diverse population.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $95,000.00 to USD $145,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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