IT Client Services Supervisor

Posting Number 2022-10993
Posted Date 4 months ago(10/4/2022 5:25 PM)
Location : Location
US-NY-Brooklyn
Hybrid Remote Work Classification
60% to 80% Onsite
Department
Bern Dibner Library
School/Division
Division of Libraries (LB1082)
Compensation Grade
Band 52
Union
N/A
FT/PT
Full-Time
Category
Technology

Position Summary

Manage Bern Dibner Library's general-purpose technology infrastructure, providing desktop and laptop support to public and staff users. Set up and maintain processes and workflows to keep workstations, laptops, and peripherals documented, well inventoried, and operationally secure. Hire, train, manage and coordinate a student technical team to maintain a fully functional computer environment that is adaptive and responsive to changing user needs. Strong customer focus, flexibility to resolve urgent issues, and understanding of computer technology in education environments are essential. This position reports to the IT Client Services Manager n the Dibner library while adhering to processes and workflows set by the Division of Libraries (DoL) IT Client Services for procurement of hardware and software, responding and tracking of user tickets, managing system images, and implementing endpoint management and security. *The typical annual salary for an incumbent IT Client Services Supervisor is $70,000, and we look forward to discussing your salary expectations during the recruitment process.*

 

*The IT Supervisor would work Sunday's through Thursday's from 1PM to 9PM*

Qualifications

Required Education:
Bachelor's Degree or equivalent

Preferred Education:
N/A

Required Experience:
2+ years 2 years of experience in an academic computing environment. Basic experience managing staff of student workers, including delegating work, providing feedback to junior staff, and supervising the work of other team members. Working in a culturally diverse environment. Experience with PC and Mac hardware and software, including Active Directory and configuration of group policies, MS applications, Cortex, CDR, InsightVM, Adobe Creative Cloud suite, and Internet browsers (Chrome, Firefox, Safari, Edge, etc.). Experience with Endpoint Management Systems. Experience building and maintaining system images.

Preferred Experience:
Library experience

Required Skills, Knowledge and Abilities:
Ability to lead a diverse and inclusive team. Extensive knowledge of operating systems, Windows, and Mac. Hardware and software configuration of printers, PC workstations, laptops, tablets, and other similar peripheral equipment. Printing service troubleshooting skills. Must be well versed in quality data collection to ensure adequacy, accuracy, and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards. Excellent written & verbal communication skills and the ability to communicate effectively across all levels of staff.

Preferred Skills, Knowledge and Abilities:
Knowledge of EMS programs such as Big Fix, Workspace One, or JAMF. Experience with building and distributing Windows and Mac OS images.

Additional Information

In compliance with NYC’s Pay Transparency Act, the annual base salary range for this position is $58,500 - $95,000. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

 

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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